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Customer Service - Self Storage

Location: 

Sweetwater, TX, US, 79556

Req ID: 139241

JOB DESCRIPTION

BASIC PURPOSE: Under the direction of the Self Storage Manager, the Self Storage Associate will assist the manager in maintaining a clean and safe environment for the storage facility. They will greet, assist, and sell self storage units to customers in a friendly and efficient manner over the phone and in person. The Self Storage Associate will also perform basic housekeeping duties as assigned by the Manager.

MAJOR RESPONSIBILITIES:

  • Greet customers in a friendly and enthusiastic manner.
  • Rent storage to the walk in customer.
  • Professionally handle telephone inquiries, maximizing conversion of these into rentals.
  • Provide outstanding customer service by listening attentively and assessing and resolving problems promptly.
  • Be knowledgeable about unit availability and pricing so as to respond to inquiries in a quick, intelligent manner.
  • Actively sell and maintain a supply of merchandise.
  • Keeping a neat, clean safe and secure facility both inside and out.
  • Minor maintenance and daily lock checks must be conducted in all weather conditions.
  • Other duties assigned as needed.

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
  • Experience:
    • 6 months of self-storage experience or retail experience preferred

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Hard Skills: knowledge of Microsoft Office
    • Soft Skills: Good verbal and written communication skills, strong time management skills, strong organization skills, can-do attitude, sense of urgency, and strong work ethic
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.

Job Function(s): Retail

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

Loves is an Equal Opportunity employer – M/F/Vets/Disabled.

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Abilene

Job Segment: Supply, Facilities, Customer Service, Operations