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Assistant Manager - Casino


Missoula, MT, US, 59808

Req ID: 174133


OBJECTIVE OF THE POSITION: Casino Shift Leaders help run our business by providing excellent customer service while assisting with all casino operations and ensuring company assets are secure.


JOB SUMMARY: Casino Shift Leaders will perform various daily duties at the direction of the Casino Manager. During designated shift times, Casino Shift Leaders will assist with overseeing and coordinating activities around the casino as well as hold responsibility for implementing decisions that are in support of the operations policies and procedures.



  • Provide exceptional customer service and ensure that all employees of the location are doing the same
  • Responsible for overseeing staff and the overall daily management of the designated shift times
  • Recognize and resolve customer issues or complaints by determining optimal solutions in a timely manner
  • Understand and have the ability to assist the Casino Manager in training bar policies including all applicable liquor laws
  • Responsible for ensuring customers are of the proper age for casino gaming or consuming and purchasing alcoholic beverages according to state and federal law
  • Delegate tasks and follow-up to ensure that tasks are being completed
  • Review and follow up on daily task lists ensuring completion
  • Responsible for the security of the casino assets
  • Responsible for ensuring the proper working order of gaming systems, including preventative maintenance
  • Responsible for assisting management with ordering, invoicing, and proper rotation to ensure inventory levels stay within company guidelines and waste is kept at a minimum
  • Responsible for keeping interior and exterior of the location up to established company standards in terms of facility maintenance, proper merchandising, and suitable marketing procedures
  • Assist the Casino Manager with managing Mystery Shop scores and implement plans to improve scores
  • Ensure that daily deposits are made in accordance with cash handling policies
  • Ensure that all cash handling and Love’s policies are being followed by employees
  • Follow all applicable liquor laws and any additional Love’s alcohol policies and ensure compliance by all employees
  • Maintain a safe facility and use safety first practices to remain accident-free
  • Perform weekly and monthly projects and assigned tasks
  • Maintain personal grooming and company uniform standards
  • Maintain company attendance standards
  • Other tasks as assigned



  • Education:
    • High School Diploma or GED required
  • Experience:
    • 6 months in the casino and/or bar management or
    • 6 months in retail operations, preferred
  • Requirements:
    • Must have valid driver’s license
    • Must have a clean and consistent record of safety



  • Skills:
    • Hard Skills: Ability to learn and operate all facility equipment including computers, point of sale, and gaming systems. Ability to calculate basic mathematical calculations.
    • Soft Skills: Good verbal and written communication skills, time management and delegation skills, organization skills, can-do attitude, sense of urgency, and strong work ethic.
  • Typical Physical Demands:
    • Regularly required to talk and hear.
    • Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing
    • Occasional light lifting not over 50lbs
    • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.


BACKGROUND CHECKS: All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love’s


WORK ENVIRONMENT: While performing the duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. The employee will be exposed to an environment of unrestricted second-hand smoke. While performing the duties, the employee is frequently exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, and human waste.


TRAVEL REQUIREMENTS: Some travel may be required.

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

Loves is an Equal Opportunity employer – M/F/Vets/Disabled.



The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.