Attorney Relations State Docket CSR

Req ID: 453772 

TVC Pro-Driver is a member of the Love’s Family of Companies and is a commercial driver’s license (CDL) protection subscription service with more than thirty-five years of experience assisting individual drivers and fleets in reducing or dismissing fines, preventing downtime for court and protecting compliance, safety and accountability (CSA) scores.

Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development  * Hiring Immediately 

BASIC PURPOSE: The Attorney Relations Customer Service Representative will be responsible for maintaining docket of cases weekly and obtaining updates on those cases in a timely manner. Making sure attorneys are performing to standard.

JOB FUNCTIONS:

Includes duties that the employee must be able to perform, either unaided or with the assistance of a “reasonable accommodation.”

• To provide the best possible customer service for members, attorneys, and associates through inbound and outbound phone calls

• To obtain specific information from a court or attorney regarding a traffic citation and input that information into the computer system

• To recognize any case that may need specific actions to be taken and properly notifying Supervisor/Manager

• To precisely input any information given by courts or attorneys into the computer system

• To properly complete various forms of paperwork needed to handle the case in the best possible manner

• To zero out docket weekly

• To perform other duties as assigned by team lead/Supervisor when needed

• To arrive on time and stay for the duration of your scheduled shift

• To maintain proper records of attendance by correctly using the Paycom system

• Report to Supervisor/Manager

QUALIFICATIONS:

Education Requirements

• High School Diploma (or GED) required

Professional Experience

• 2 years customer service experience preferred

Licenses, Certificates, Credentials, and Other Requirements

• Must be able to type at least 30 WPM
• Must be able to operate a computer, use the internet and be familiar with 10-key
• Familiarity with Microsoft Office

Skill Sets

• Excellent verbal and written (both typed and handwritten) communication
• Highly self-motivated and results oriented
• Ability to perform in a high-energy, dynamic and team-oriented environment
• Strong phone presence and ability to handle a high volume of calls

POSITION REQUIREMENTS:

       Physical Requirements

• Must be able to sit eight hours a day

• Must be able to type at a computer for eight hours a day, inputting and updating information

• Must be able to hear/speak with a customer via phone

• Must be able to review, analyze, and communicate information contained on a computer screen

Work Location

• Remote

• This location is subject to work in office at the request of the employer.

Work Schedule

• Monday- Friday from 8-5. Schedule as assigned.

Job Function(s): Corporate 

Love’s Travel Stops is the nation’s industry-leading travel stop network. For 60 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving professional truck drivers and casual motorists with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, fresh coffee, clean restrooms, showers and everything needed to get customers back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.