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Regional IT Technician - Seattle, WA

Location: 

Seattle, WA, US, 98101

Req ID: 396921 

 

*This is a remote position*

BASIC PURPOSE: The position of Area IT Technician II will be responsible for the Information Technology needs for approximately 40-60 Love’s locations in a multi-state region. This role will handle installation, maintenance, and coordination of IT equipment. The position of Area IT Technician will be the point of contact for the Store Support Helpdesk when issues occur surrounding IT equipment. The position of Area IT Technician will work with both the Supervisor of Field Installation and Supervisor of New Store Installation to coordinate and oversee installations of various types at business units assigned to them.

 

MAJOR RESPONSIBILITIES:

  • Travel to stores daily to evaluate needs, assist as needed and put together plans for remediation
  • Responsible for quality of IT operations throughout assigned business units
  • Develops and maintains relationship with store operations leadership to improve IT operations
  • Distributes work needed at stores to appropriate teams and maintains oversight through completion
  • Works closely with support resources to expedite resolution of problems
  • Partners with helpdesk and other support resources to understand current problems
  • Monitors alerts, emails, phone calls, etc. regularly to stay on top of incidents
  • Utilizes incident management system to document and escalate incidents
  • Seeks to proactively address issues by recommending solutions to the Regional IT Program Manager
  • Ensures that each store is visited regularly for routine maintenance and resolution of problems
  • Works with the warehouse to maintain an inventory of appropriate equipment for fast break fix resolution
  • Attend, coordinate, and oversee third party vendor installation
  • Serve as on-site IT technician during new business unit openings for trouble shooting and training
  • Partner with General Managers and District Managers within division to identify and resolve IT issues
  • Other duties assigned as needed.

 

EDUCATION AND EXPERIENCE:

  • Education:
    • REQUIRED: HS Diploma or equivalent required
    • PREFERRED: Certifications pertaining to desktop/helpdesk support such as A+, MCP, MCDST, CCNA, etc,
  • Experience:
    • REQUIRED: 2 years of experience in desktop support, networking, or network installation
    • REQUIRED: Previous experience in a 24x7x365 IT Operations environment
    • PREFERRED: 2 years leading and supporting a retail IT environment

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Hard Skills: Technical knowledge of desktop/laptop computers, peripherals, Windows 7, Windows 10, and the Microsoft Office Suite; ability to read and understand technical manuals, procedural documentation and OEM guides; capable of utilizing remote desktop support tools to solve problems; basic understanding of LAN and WAN internetworking devices like routers and switches; technical writing ability to develop knowledge base articles.; technical writing ability to develop knowledge base articles and root cause analysis; ability to break down complex problems into manageable tasks.
    • Soft Skills: Strong customer service orientation; effective interpersonal and relationship-building skills; strong written and oral communication skills; analytical and problem-solving abilities, with keen attention to detail; self-motivated and directed, with the ability to effectively prioritize and execute tasks under littler supervision; experience working in a team-oriented, collaborative environment; Demonstrated ability to read and write fluently in English.
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping
    • The ability to lift up to 50 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision
    • Ability to travel on a weekly basis
    • Overnight travel is required

 

Job Function(s): Information Technology 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Seattle

Job Segment: Technical Writer, Technical Support, Help Desk, Information Technology, Network, Technology