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Workforce Management Analyst (Hybrid Remote)

Location: 

Oklahoma City, OK, US, 73120

Req ID: 292663 

 

BASIC PURPOSE: The Workforce Management Analyst is responsible for supporting and managing Love’s Travel Stops labor needs, including creating and implementing reporting, WFM communication, gatekeeping workload, program development, and overall efficiency analysis. The Workforce Management Analyst will also design, create, implement, modify and monitor training and processes for the Workforce Management software with the learning & development team, as well as deliver training to field and corporate populations regarding the best ways to use the system from a corporate and field perspective.

 

MAJOR RESPONSIBILITIES:

  • Work to support Field Operations utilizing the Workforce Management software to set Love’s growing workforce up to be as efficient as possible
  • Gatekeep tasks coming across in Task Manager module and communicate with stakeholders
  • Measure workload through analysis utilizing Cognos Advance Analytics (no experience necessary, but preferred if possible)
  • Build and maintain ATLAS Workload Modules Walks, Forms, Checklists and Q Notes and Chat
  • Answer Help Desk Tickets
  • Develop Workforce Management reporting for RTM (Real Time Task) and RWS (Real Time Work Scheduler)
  • Gather requirements from internal/external customers and provide solutions for Time and Attendance, Task Management, and Workforce Management
  • Develop training materials & help create change management plans for a multi-site organization.
  • Ability to test and validate any changes, enhancements, or technical issues.
  • Develop reporting to identify staffing opportunities and aid stores in maximizing labor productivity.
  • Provide staffing recommendations using relevant data and key performance indicators of staffing service levels.
  • Other duties as assigned

 

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Bachelor’s Degree in Business, Computer Science,  Industrial or Manufacturing Enginieering or equivalent experience and/or certification preferred
  • Experience:
    • Love’s Field Experience or other Retail, Restaurant, or Truck Care Preferred
    • Experience using Reflexis or other labor modeling software
    • Experience using IBM Cognos for Advanced Analytics Reporting

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Hard Skills: Strong knowledge of labor modeling and labor modeling software. Working knowledge of Reflexis a plus.
    • Soft Skills:  Willingness to learn new things as things are constantly evolving, ability to be creative and think outside of the box, great communication skills as this team works with almost all populations in the Love’s Family of Companies in some capacity or another, excellent listening and interpersonal skills; ability to communicate ideas in both technical and business terms to all levels of management; highly self-motivated and directed; keen attention to detail; proven analytical and creative problem-solving abilities; ability to effectively prioritize and execute tasks in a high-pressure environment; strong customer service orientation; experience working in a team-oriented, collaborative environment
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.

 

 

Job Function(s): Corporate 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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