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UX Researcher

Location: 

Oklahoma City, OK, US, 73120

Req ID: 137643

BASIC PURPOSE: The UX Researcher will be responsible for delivering insights to the most challenging questions in Love’s product design. The ideal candidate will uncover what our customers need from our business products by conducting primary research, exploring customer behavior and motivation, and working with Product Owners, Designers, Developers and QA departments in optimizing and developing our product features.

 

The UX Researcher also plays a role in inspiring change at all stages of the product’s development through the delivery of exciting written, oral and visual presentation of their findings.

 

 

REQUIREMENTS:

  • Plan, design, execute and communicate research activities
  • Design studies that address user behavior and sentiments, as well as measurable trends
  • Generate insights that both fuel ideation and evaluate designs
  • Manage personas, customer journey maps, quantitative/qualitative research methods, usability testing, and analytics
  • A thorough understanding of the relationship between business, technology, and user experience and the value of user research
  • Proven track record influencing product direction with actionable insights
  • Expertise in generative and evaluative research methods
  • A leader in identifying trends and following key industries and technologies
     
    MAJOR RESPONSIBILITIES:
  • Conduct both qualitative and quantitative user research including ethnographic interviews, contextual inquiry, lab and remote usability studies, heuristic evaluations and trend research
  • Lead recruiting and scheduling for various testing initiatives
  • Establish and promote user research methodologies, best practices and standards as they apply to various product features and timelines.
  • Collaborate with product owners and the UX team to organize, facilitate and lead in-person and remote user research sessions.
  • Organize, present, and defend research findings in compelling and creative ways to peers and stakeholders
  • Collaborate with other researchers, designers, product managers and developers to resolve user issues
  • Prepare data collection materials (e.g., discussion guides), synthesize user research findings, create presentations, personas, task flows, and general documentation of research techniques and processes.

 

EDUCATION AND EXPERIENCE:

Education:

  • 4-year college degree in Business Association, Marketing, Economics, Computer Science, HCI, Cognitive Science, Psychology, Information Science or any other related field.
     
    Experience:
  • A minimum of 2 years of experience in statistical analysis, qualitative analysis, quantitive analysis, product usability moderating, test method selection and Agile methodology
  • Measurable experience in the integration of customer research into a business’s product design practice.
  • Proficient with standard industry software and tools e.g. Sketch, Lookback, UserTesting, Keynote, UXpressia, Google Analytics, Localytics etc.
     
    SKILLS AND PHYSICAL DEMANDS:
    Skills:
  • Hard Skills: Knowledge of Microsoft Office, Adobe Creative Cloud, Invision, LookBack, Participate etc.
  • Soft Skills: Strong verbal and oral communication skills, keen attention to detail, ability to multi-task, strong organization skills, flexible, good relationship and self-motivated to take on additional tasks under pressure. Strong ability to develop and extend brands across multiple platforms

Job Function(s): Information Technology

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

 

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Computer Science, Cloud, Statistics, Testing, QA, Technology, Data, Quality

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