Sr Manager of Retail Technology Services

Req ID: 420367 

**This position will be an in-office role located at Love's corporate office in Oklahoma City.**

BASIC PURPOSE: The Sr Manager of Retail Technology will partner with Store Operations and Food Service leadership to develop deep, strategic relationships while driving results aligned to Love’s strategic priorities.  They will have a demonstrated ability to connect business strategy to IT execution with a keen focus on delivering value to our customers.  The ideal candidate will also be passionately aligned to the Love’s culture striving to live up to our core values and customer commitments. 

MAJOR RESPONSIBILITIES:

• Partner with leaders both inside and outside the organization to develop deep, strategic relationships while driving results aligned to Love’s strategic priorities
• Develop deep domain knowledge of your partner’s organizational functions
• Innovate using knowledge and awareness of industry trends to identify new opportunities
• Connect business strategy to IT execution, identifying risks and clarifying opportunities
• Support Retail Technology and IT with monthly, quarterly and yearly planning efforts around strategic priorities and goals, as required for each part of the business.
• Proactively sense and anticipate changes affecting strategy in the environmental landscape including organizational improvements, technological advancements, and evolving organization needs
• Drive results across the organization in line with company culture ensuring we have the right people in the right place doing the right thing at the right time in the right way
• Champion a culture of shared ownership and constant organizational evolution
• Develop leadership capacity within the team by casting a positive leadership shadow
• Establish a high performing team culture that is characterized by exceptional customer service, innovation, financial discipline, operational excellence, and continuous improvement.
• Partner with individuals, teams, and organizations to drive value and meaningful results
• Understand and align to business needs and assist with organizational change management
• Navigate projects, initiatives, deployments, changes, etc. to ensure that work is prioritized correctly and that the right work is being focused on and driven day to day
• Establish KPI’s and metrics that clearly represent the work of the team and utilize them to drive efficiency.
• Receive and respond to after hour calls, pages, and/or e-mails regarding incidents whenever necessary.
• Other duties assigned as needed.

EDUCATION AND EXPERIENCE:

• Education:
  • Required:  HS Diploma or equivalent required
  • Preferred:  Bachelor’s Degree in Computer related field (Computer Science, Management of Information Systems, Information Technology, etc.)
• Experience:
  • Preferred:  10+ years of relevant functional experience
  • Preferred:  5+ years of experience championing organizational change

      SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Ability to listen, build rapport, and develop credibility as a strategic partner
  • Exude energy, focus, assertiveness, and diplomacy
  • Relationship building and team collaboration
  • Strong communication skills in writing, speaking, and presenting
  • Know when to push an agenda and when to let a situation quietly develop, rest, or advance
  • Skilled and experienced at conflict negotiation and problem-solving
  • Capable of setting expectations with partners and achieving alignment and agreement
  • Ability to break down silos both inside and outside an organization
  • Be able to shift opinions and overcome obstacles using influence over positional power
  • Experience dealing with difficult customers
  • Ability to share-ownership and drive results as a team
  • Strong humility, listening, creativity, and negotiation skills
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

• • Possible on-call availability.

Job Function(s): Information Technology 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert