Sr Manager of Business Systems

Req ID: 451740 

BASIC PURPOSE: The Sr Manager of Business Systems will partner with business leaders to develop deep, strategic relationships while driving results aligned with Love’s strategic priorities. They will have a demonstrated ability to connect business strategy to IT execution with a keen focus on delivering value to our customers. The ideal candidate will also be passionately aligned with Love’s culture striving to live up to our core values and customer commitments.

MAJOR RESPONSIBILITIES:

• Build and nurture deep, strategic relationships with leaders both within and outside the organization to drive results aligned with Love’s strategic priorities.
• Lead the predictable delivery of complex, multi-year enterprise programs by applying program management rigor throughout the lifecycle—from vision and roadmap development to value realization and ongoing impact assessment.
• Collaborate with IT leadership to communicate how technology can enhance growth, productivity, and innovation to business leaders.
• Create and implement change management strategies to maximize the success and sustainability of transformation initiatives, including operating model changes, organizational design, and cultural shifts.
• Lead and develop program/project teams, fostering capabilities in program management best practices, data-driven execution, predictive AI models, value management aligned with business and operational objectives, organizational change management, and effective executive communication.
• Acquire and maintain deep domain knowledge of partner organizational functions to better identify opportunities and risks.
• Utilize industry trends to drive innovation and uncover new business opportunities.
• Connect business strategy to IT execution by identifying risks and clarifying opportunities for improvement.
• Manage planning efforts related to strategic priorities, ensuring alignment with business objectives on a monthly, quarterly, and yearly basis.
• Proactively monitor and anticipate changes in the organizational landscape, including technological advancements and evolving business needs.
• Foster a culture of shared ownership, continuous organizational evolution, and results-oriented performance that aligns with company values.
• Establish a team culture characterized by exceptional customer service, innovation, financial discipline, operational excellence, and continuous improvement.
• Partner with teams and organizations to drive meaningful results and ensure alignment with business needs during organizational change initiatives.
• Prioritize projects and initiatives effectively, ensuring focus on the right work daily.
• Establish key performance indicators (KPIs) and metrics that accurately reflect team efforts and utilize them to enhance efficiency.
• Be available for after-hours communications regarding incidents as needed.
• Perform other responsibilities as assigned.

SKILLS AND PHYSICAL DEMANDS:

Skills:

• Ability to listen, build rapport, and develop credibility as a strategic partner
• Exude energy, focus, assertiveness, and diplomacy
• Relationship building and team collaboration
• Strong communication skills in writing, speaking, and presenting
• Know when to push an agenda and when to let a situation quietly develop, rest, or advance
• Skilled and experienced at conflict negotiation and problem-solving
• Capable of setting expectations with partners and achieving alignment and agreement
• Ability to break down silos both inside and outside an organization
• Be able to shift opinions and overcome obstacles using influence over positional power
• Experience dealing with difficult customers
• Ability to share-ownership and drive results as a team
• Strong humility, listening, creativity, and negotiation skills
• Experience with ERP implementation or major upgrade
• Domain knowledge in finance, accounting, treasury, and tax systems and processes
• Experience in developing and optimizing support and project execution teams.
• Must possess ITIL/COBIT, Agile/SAFE, and PMP practical experience.

Typical Physical Demands:

• Requires prolonged sitting, some bending, and stooping.
• Occasional lifting up to 25 pounds.
• Manual dexterity sufficient to operate a computer keyboard and calculator.
• Requires normal range of hearing and vision.
• Possible on-call availability.

EDUCATION AND EXPERIENCE:

Education:

• Required: HS Diploma or equivalent required
• Preferred: Bachelor’s Degree in Computer related field (Computer Science, Management of Information Systems, Information Technology, etc.)

Experience:

• Preferred: 10+ years of relevant management experience
• Preferred: 5+ years of experience championing organizational change

 Job Function(s): Information Technology 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert