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Sr Business Systems Analyst


Oklahoma City, OK, US, 73120

Req ID: 147762 


BASIC PURPOSE: Perform business analysis activities for the Love’s Family of Companies in Oklahoma City, OK office.  Position will support various IT solutions including requirements elicitation, tracking, clarification and communication, specification writing and validation of solutions.  Serve as Scrum Master and serve as BA for projects and support once solutions are in production.  



  • Analyze and document as-is and to-be processes, data and systems utilizing appropriate diagramming and documentation methodologies
  • Elicit, communicate and manage requirements
  • Working knowledge of business areas supported to help identify system solutions that encompass people, processes and technology
  • Perform gap analysis and feasibility assessment of solutions in order to make recommendations
  • Understand integration points between internal and external systems
  • Understand and ensure that quality standards are met relevant to documentation and solution delivery – complete solution specifications and integration mapping documents
  • Work with technical resources to deliver solutions, troubleshoot issues and identify opportunities for improvement, including error handling and monitoring
  • Creation and execution of test plans and scripts in support of solution delivery
  • Identify issues or potential issues and perform root cause analysis of issues to recommend resolutions
  • Provide guidance to associate, level 1 and level 2 business analysts as coach and mentor, in addition to task assignment and evaluation when appropriate
  • Works with team leadership to contribute to departmental goals and service level agreements 
  • Clearly communicate work status to business leads, manager, and other stakeholders
  • Work on project delivery and support once solutions are in production
  • Collaborates with other IT and business resources to understand issues, plan work and deliver solutions.  Expected collaboration includes but is not limited to the following teams:  Factoring, Back Office Applications, SAP Sales & Distribution, SAP Procurement, SAP Assets and Plant Maintenance, SAP Warehouse Management, SAP HR/SuccessFactors
  • Operate in AGILE environment including occasions for serving as product owner, or project manager as necessary in addition to Scrum Master
  • Other duties assigned as needed



  • Education: 
    • Bachelor’s Degree required
    • Business Analysis certification preferred
  • Experience:
    • 8+ years directly related experience in an analyst capacity 
    • Diagramming techniques including entity relationship diagrams, state transition diagrams, activity diagrams, process flow diagrams, data flow diagrams, architecture diagrams
    • Experience in one or more of the relevant business areas preferred: Back Office Applications, Accounting/Finance, Customer Centric Applications
    • 2+ years as Scrum Master preferred on fast-paced agile teams
  • Must be eligible to work in the US without sponsorship


  • Skills: 
    • Knowledge of various integration protocols to consume and transmit data internally and with external companies
    • Understanding of supply chain and equipment maintenance operations preferred
    • Creative thinking and ability to quickly solve complex problems
    • Facilitation and communication skills, including ability to communicate with business leaders and external partner
    • Ability to be flexible in an ambiguous environment
    • Ability to work within resource and time constraints
    • Ability to manage 200+ emails per day
    • Displays mastery of job responsibilities and works autonomously on numerous assignments of critical nature
    • Excellent verbal and written communication skills
    • Knowledge of Microsoft Suite of tools, including: Office, Visio, Excel, Project
    • Experience in Agile methodology as a Business Analyst, Product Owner or Scrum Master
  • Typical Physical Demands: 
    • Requires prolonged sitting, some bending and stooping
    • Occasional lifting up to 25 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision

Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Systems Analyst, ERP, Business Analyst, Supply, SAP, Technology, Operations