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Business Systems Analyst - Merchandise Technology


Oklahoma City, OK, US, 73120

Req ID: 321652 


BASIC PURPOSE: The Scrum Master/Business Systems Analyst role is to actively facilitate and contribute to the overall success of the Vendor Link (Supplier Portal) platform.  This position fills a Scrum Master role for the product team and includes business analyst responsibilities within the scrum team.  This involves interacting with business unit stakeholders, product owners, developers (including third party offshore resources), administrators and vendors to ensure core goals and objectives are being met.  



  • As a Scrum Master, lead one to two product development teams for a 3rd Party Supplier Portal platform as a mentor, coach, teacher and facilitator to develop self-organizing, high performing teams.  Work to remove impediments and keep the team moving forward without interruption or distraction.  
  • Facilitate scrum ceremonies – Sprint planning, grooming, daily stand-ups, sprint demo, retrospectives and feature planning.  Maintain burn-downs, key metrics and dashboard reporting.
  • Gather and understand business requirements from business/product owners & SME’s.  With Scrum Team, translate business goals and requirements to epics, features and user stories.  Author additional requirements, artifacts and project documentation as needed.
  • Work with the Product Owner(s) where necessary to help organize product backlogs, clarify User Stories and Acceptance Criteria, and understand technical implications and dependencies. 
  • Provide internal and external user product support, escalating issues and defects through scrum team product backlogs where indicated. Meets SLA’s for response time
  • Analyze and document as-is and future state process and system interfaces.
  • Collaborate with cross-functional teams on new feature functional designs, functional requirements, limitations, and implementations of new initiatives.
  • Some project management/project coordination across product development teams and other integrated project initiatives
  • Provide consistent status and reporting on project progress to stakeholders, leaders and team members.
  • As needed, perform quality assurance activities including test planning, test scripts, test execution, and defect management.
  • Assist in release planning and deployment activities including production smoke testing, training documentation, change management and post-deployment support. 
  • Anticipates potential problems and develops solutions needed to resolve them. 
  • Identify potential areas of conflicting priorities and help facilitate conversations and understanding around those
  • Debates opinions, tests understanding, and clarifies judgments with the utmost professionalism and tact
  • Effectively conduct meetings spanning multiple teams on complex matters.
  • Interface with key stakeholders and business leaders to provide timely updates with regards to progress.
  • Proven track record of building strong relationships with key stakeholders and subject matter experts to earn their trust, confidence and respect.


  • Education: 
    • Bachelor’s/Master’s degree in MIS, Business, Technology or related field. 
    • Certified Scrum Master (CSM) or Project Management Professional (PMP) Certifications are a plus but not required.
  • Experience: 
    • 2 – 5 years’ experience as Scrum Master on established Agile Scrum Teams.
    • 5-7 years’ experience in business analysis and/or Project Management.
    • Familiarity with software development and project management tools (Azure DevOps, MS Project, etc.) 
    • Knowledge of BABOK and SDLC methodologies.
    • Understanding of supply chain and retail merchandising business processes.
    • Familiarity with Tableau reporting.



  • Skills: 
    • Quick Learner with an ability to ramp up in technologies and modules to meet business needs.
    • Demonstrates strong analytical capabilities with a close attention to detail.
    • Ability to prioritize and manage numerous competing demands in a high stress environment.
    • Excellent verbal and written communication skills.
    • Works independently and able to make decisions quickly when necessary.
    • Knowledge of databases, systems integration, application development and reporting.
    • Excellent interpersonal, communication, team player and customer service skills.
    • Ability to stay organized and be detail oriented.
    • Self-motivated with ability to follow organizational processes and procedures.
    • Demonstrated leadership skills.
    • Ability to analyze existing processes, identify inefficiencies and propose better solutions.
    • Ability to adapt to rapidly changing priorities and conditions, quickly learn new software solutions and improve business process using those solutions.
  • Typical Physical Demands: 
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.

Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Testing, Project Manager, Business Analyst, Systems Analyst, Supply Chain, Technology, Operations