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Scrum Master Supervisor


Oklahoma City, OK, US, 73120

Req ID: 407791 


BASIC PURPOSE: The Scrum Master Supervisor will provide servant leadership and play a key role in the definition, implementation, and ongoing improvement of cross-functional scrum teams.  This role will serve Scrum Masters for multiple scrum teams to accelerate capability delivery, efficiency, and productivity.  These teams partner closely with other technology teams and business subject matter experts to enable strategic product and application development.  The Scrum Master Supervisor will be responsible for leading continual transformation as well as promoting accountability and transparency across all levels of the organization.  They will serve as the point person responsible for understanding the larger development picture of each sprint, bridging the needs of project management, business stakeholders, product development and support.


We are seeking a Scrum Master Supervisor to support multiple Scrum Masters in the IT Enterprise Application teams, which include product development, maintenance, and support of enterprise-scaled technologies such as Salesforce, Love’s Connect mobile app, and  These teams may support multiple product lines simultaneously.  The Scrum Master Supervisor will work closely with managers, supervisors, development leads and business stakeholders to facilitate collaboration and consensus on overall priorities and resource utilization. 



  • Guide and coach Scrum Masters and development teams on how to use Agile practices and principles to deliver high quality products and services to our customers. 
  • Lead Scrum Masters and development teams as a mentor, coach, and facilitator to develop self-organizing, high-performing teams. Work to remove impediments and keep the team moving forward without interruption or distraction.
  • Help define and implement best practice for scrum ceremonies – Sprint planning, grooming, daily stand-ups, sprint demo, retrospectives, and feature planning. 
  • Work with Product Owners and Subject Matter Experts to support release planning, leadership visibility, appropriate prioritization, and ensure healthy backlogs are prepared for execution.
  • Collaborate with cross-functional teams on new feature functional designs, functional requirements, limitations, and implementations of new initiatives.
  • Clearly communicate organizational impediments to leadership.  Contribute to weekly status updates outside of scrum ceremonies.
  • Maintain relevant metrics to help the teams understand their progress, capacity, and work distribution.
  • Bring ideas from professional facilitation, coaching, conflict management, mediation and best practice to help the team become a high-performance team.  Champion continuous improvement activities to increase productivity.
  • Allows for open dialogue and productive solutions for resolving conflicts.
  • Maintain a portfolio of projects, enhancements, and maintenance activities.
  • As needed, assist in release planning and deployment activities including production smoke testing, training documentation, change management and post-deployment support.
  • Apply baseline understanding of performing data imports/exports, standard API’s and other common application development concepts to technical and functional discussions.
  • Contribute to visual design and creative process while accounting for functional design and technical capabilities.
  • Proven track record of building strong relationships with team members, key stakeholders and subject matter experts to earn their trust, confidence, and respect.



  • Education:
    • Bachelor’s degree in MIS, Business, Technology or relevant work experience.
    • Certified Scrum Master (CSM) or Project Management Professional (PMP) Certifications are a plus but not required.
  • Experience:
    • Minimum of 5 years experience in an Agile Scrum team with role as Scrum Master or Product Owner preferred.
    • Team Lead or Supervisor experience preferred.
    • Agile methodology experience including Scrum or Kanban frameworks.
    • Familiarity with software development tools (Azure DevOps/VSTS, BrowserStack, etc.) and MS Office Suite.   AHA Roadmaps or other portfolio management tools are a plus.
    • Experience working with distributed and hybrid teams.



  • Skills:
    • Quick Learner with an ability to ramp up in technologies and modules to meet business needs.
    • Problem solving, analytical, creative, and innovative thinking.
    • Ability to collaborate with and influence people at various levels in the organization; Must have demonstrated strong communication and interpersonal skills.
    • Must possess excellent situational awareness and an ability to remain calm under pressure and be cognizant of how you are perceived.
    • Ability to prioritize and manage numerous competing demands in a high stress environment.
    • Excellent verbal and written communication skills.
    • Works independently and able to make decisions quickly when necessary.
    • Basic knowledge of application development, databases, systems integration, and reporting.
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.


Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Testing, Project Manager, Application Developer, Manager, Change Management, Technology, Management