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Salesforce Administrator


Oklahoma City, OK, US, 73120

Req ID: 144351 


Basic Purpose

The Salesforce Administrator is a member of the Marketing Technology team and is responsible for the overall performance and health of the Salesforce system for their respective business unit. This position will serve as a conduit between the business unit and the Marketing Technology team and will work to discover ways to streamline processes and improve data quality while focusing on a positive user experience and overall user adoption. This individual should not just know Salesforce but rather know how to use Salesforce to solve business problems and create opportunities for growth.


  • Strong command of communication skills and ability to operate across various levels of the organization
  • Proven ability to act independently to determine methods and procedures on new or special assignments
  • Should possess excellent interpersonal and communication skills
  • Communicate effectively, both verbally and in writing, exhibit strong listening and feedback skills
  • Proven ability to thrive/be successful in a fast-paced corporate environment
  • Close attention to detail and excellent analytical skills
  • Ability to easily capture business requirements from the internal customer and communicate those needs to project team members including developers, project managers, IT staff and management
  • Ability to clearly communicate and explain complicated processes
  • Ability to quickly identify more efficient workflows and processes
  • Ability to serve as a change agent in the organization



  • Facilitate the creation of workflows where they don’t already exist by serving as an intermediary between multiple business groups
  • Daily administration, troubleshooting and technical support for the salesforce org
  • Responsible for the creation of change management processes and communication of all system changes to the end users
  • Maintenance of users, profiles, roles and permission sets
  • Management of system security settings
  • Responsible for data quality and deduplication efforts using validation rules, clean data practices and duplicate management tools
  • Generation of custom reports, report types, dashboards and general data analysis
  • Prep data and import/export using the data loader or other import tools
  • Management of various AppExchange products
  • Customization of standard objects, fields, page layouts and record types
  • Experience with Chatter group administration and Knowledge document management
  • Documentation of all system processes and training guides as needed
  • Train new and existing users on system functionality
  • Stay current on all release notes and communicate any new features or changes to the organization




  • Bachelor’s degree in Marketing, Business Administration, or equivalent
  • Salesforce certification preferred (or other demonstration of in-depth Salesforce knowledge and experience)


  • At minimum, 1 year of successful experience with Salesforce Administration for either the Sales or Service cloud
  • Experience with Conga Composer, Cloudingo, DocuSign and Riva preferred




  • Hard Skills: knowledge of Microsoft Office; familiarity with integrating various technologies to support marketing efforts
  • Soft Skills:  Excellent verbal and written communication skills, strong time management and organization skills, sense of urgency, keen attention to detail, and the ability to work under tight deadlines

    Typical Physical Demands:

  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision


Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Document Management, Data Analyst, Change Management, User Experience, Technical Support, Technology, Data, Management