Sales Coordinator

BASIC PURPOSE: The Customer Engagement Coordinator is responsible for supporting the operational needs of Customer Engagement team. This role provides support in helping set up customers’ accounts. Customer Engagement Coordinators are responsible for understanding Love’s products and services, utilizing various systems and platforms to resolve the client inquiries and provide support requests while working closely with various internal departments throughout the company.

MAJOR RESPONSIBILITIES:

• Set up accounts
• Assist customers to better utilize the online software that allows them to manage their fleet fueling and billing accounts
• Research customer inquiries utilizing company resources and customer conversations to provide corrective actions/answers
• Resolve problems by researching and working with other departments and vendors
• Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
• Manage customer expectations regarding functionality and deliverables
• Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs and improve quality
• Other duties as assigned

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required, Bachelor’s in Business or related field preferred
• Experience:
  • Excellent customer service and active listening skills
  • Excellent communication (verbal and written) skills
  • Demonstrated experience working well in a close team environment
  • Possess a demonstrated ability to determine when to refer issues versus handle them personally 

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Ability to manage numerous competing demands in an extremely high stress environment
  • Ability to work with multiple departments and customers in stressful situations
  • Excellent working knowledge of Microsoft Office 
  • High attention to detail, with follow through to completion of tasks
  • Strong problem-solving skills, multitasking capabilities
  • High level of professionalism and customer orientation
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision