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SAP SD OTC Lead

Location: 

Oklahoma City, OK, US, 73120

Req ID: 176666 

 

BASIC PURPOSE: Responsibility for optimization of systems and processes throughout their lifecycles from Analysis thru Design, Implementation, Execution and Innovation within the Love’s Family of Companies.

 

MAJOR RESPONSIBILITIES:

 

  • Drive implementation and improvement projects for Order to Cash related processes and solutions including Customer Service Module
  • Responsible for the design, configuration and ownership of Love’s SAP OTC solution (SD, Vistex, Order to Cash Processes)
  • Understand integration points between other SAP modules and external solutions
  • Collaborate with other team leads responsible for related functional areas (Finance to Manage, Procure to Pay) and technical teams (Basis, Security, Development)
  • Understand technical architecture and use of solutions and technologies such as Process Orchestrator, Gateway, Cronacle, Fiori, API’s, Variant Config and Mendix
  • Lead OTC support team resources, providing guidance, assigning work and evaluating performance
  • Assess break/fix, maintenance and enhancement requests for feasibility
  • Work with business resources to prioritize requests
  • Work with IT resources to ensure coordination and prioritization of work to support business requests and system functionality/performance
  • Review and approve service requests in ITSM and approve transports using Charm
  • Represent functional area in Change Control meetings, reviewing and approving testing and readiness for release in conjunction with business solution owners
  • Quickly understand business needs and translate that understanding into a form that leads to the creation of better solutions
  • Elicit, communicate and manage internal and external customer requirements
  • Analyze and document as-is processes and systems
  • Discover process and system gaps
  • Advise business and IT resources on best practices for OTC solutions
  • Assess and recommend solutions to meet requirements
  • Provide input to establishing performance measurements to be able to control and report end-to-end process and system performance
  • Contribute to and maintain best practice process management approach for Business and IT
  • Contribute to the development of process standards and evaluation of tools as needed
  • Perform feasibility studies/solution reviews
  • Understand and ensure that quality standards are met
  • Other duties assigned as needed

 

 

EDUCATION AND EXPERIENCE:

 

  • Bachelor’s Degree required
  • Experience:
  • 10+ years directly related experience designing, implementing and supporting SAP SD Order to Cash Processes including Customer Service Module
  • Knowledge of SAP MM, WM, TM, FTM, Vistex, Vertex, preferred
  • Experience with Fiori preferred
  • Must be eligible to work in the US without sponsorship

 

 

SKILLS AND PHYSICAL DEMANDS:

 

  • Knowledge of SAP ECC 6.0, Fiori applications, OpenText, ITSM/Charm, Business Intelligence, data warehousing, application and design integration, SOA, ABAP, web services and workflow/process automation
  • Knowledge of Microsoft Office suite of tools, including MS Visio
  • Knowledge of Winshuttle or LSMW
  • Strong Problem assessment/analytical skills
  • Capable of thinking of the big picture and sorting through an ambiguous environment
  • Ability to work within resource and time constraints
  • Ability to manage 200+ emails per day
  • Ability to manage numerous competing demands in an extremely high stress environment
  • Ability to manage others
  • Excellent verbal and written communication skills
  • Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision

Job Function(s): Information Technology 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.