Share this Job

Retail Credit Coordinator

Location: 

Oklahoma City, OK, US, 73120

Req ID: 144221 

 

BASIC PURPOSE:

Provides first line service support for Love’s Retail credit programs (Love’s Express, Tire Care Express).

 

MAJOR RESPONSIBILITIES:

  • Make collection calls and reconcile customer accounts for retail credit products.
  • Timely address customer issues, questions and complaints; frequently requiring problem solving analysis of situations to determine best solution.
  • Member of Retail Support Team who provides primary customer support for incoming credit/account issues and related communications (Mon – Fri  / 8am - 5pm).
  • Effectively serves as liaison between the customer and Love’s internal departments.
  • Operates office equipment including computers, card printers and phone software as necessary.
  • Accepts and processes phone payments through the Payconnexion system; assists customers in using online bill pay and invoice viewing features as requested
  • Promotes services and provides a level of support which drives overall customer satisfaction 

 

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Some college a plus
  • Experience:
    • B2B Collection experience in a fast-paced atmosphere.
    • Microsoft office products (primarily Word and Excel).
    • Phone System/Software .
    • SAP experience helpful.

 

SKILLS AND PHYSICAL DEMANDS:

Skills:

  • Excellent customer service and communication skills                                                                
  • Knowledge of Billing and Collections procedures                                                                                                                           
  • Ability to Prioritize and Multitask                                                                                                                                                             
  • Attention to detail and accuracy
  • Team Player who takes ownership of personal duties as well as team goals                                                                                                                   
  • Good Listening skills                                                                                                                                                                   
  • Problem solving                                                                                                                                                                                  
  • Ability to manage conflict

 

Typical Physical Demands:

  • Requires prolonged sitting, some bending and stooping.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

Job Function(s): Accounting and Finance 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Credit, ERP, SAP, Retail, Finance, Technology, Customer Service