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Love's Collections Supervisor


Oklahoma City, OK, US, 73120

Req ID: 137166

BASIC PURPOSE:  Responsible for supervising the retail collection functions for Love’s Travel Stop’s & Affiliated Companies.




  • Design and implement collection strategies that achieve company collection goals for Love’s retail portfolio.


  • Hire, coach and supervise retail collection team engaged in collecting overdue payments for retail fuel and tire care charge accounts.
  • Organize collection work load according to age and amount of delinquency and assign accounts for collection.
  • Requires hands on collection and workout skills for key accounts.
  • Work closely with internal departments to identify gaps and improve processes.
  • Measure and report collection KPI’s and present to management on a regular basis.
  • Use BI resources to develop reporting in a scheduled and ad hoc manner to support departmental strategy.
  • Manage relationship with outside 3rd party collection agencies and Legal staff.
  • Develop and assist with technology enhancements and ongoing process improvements.
  • All other duties assigned by Manager.




  • Education:  Business Degree or commensurate experience.
  • Experience:  5+ years commercial collection experience preferably in a fuel/transportation environment.



Hard Skills:  Microsoft Office, BI Tools, SAP, High Radius

Soft Skills:   Excellent verbal/written communications, strong analytical and decision-making skills with attention for detail.  Organized, ability to multi-task and strong overall business acumen.

Typical Physical Demands:

  • Requires prolonged sitting, some bending and stooping.
  • Requires normal range of hearing and vision.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Occasional lifting up to 25 pounds.

Job Function(s): [[mfield1]]

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Manager, ERP, SAP, Accounts Receivable, Collections, Management, Technology, Finance