Monitoring Systems Administrator

Req ID: 458687 

Employee Benefits:* Fuel Your Growth with Love's - company funded tuition assistance program * Paid Time Off  * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Career Development* Hiring Immediately * Hybrid work-schedule

JOB LOCATION: This position is located at Love's corporate office in Oklahoma City.

BASIC PURPOSE: The purpose of the Monitoring Systems Administrator is to lead the design, implementation, and administration of the various monitoring tools across the Love’s enterprise and retail environments.

MAJOR RESPONSIBILITIES:

• Monitoring and Tool Management
  • Collaborate with cross-departmental stakeholders to identify monitoring needs, manage the product backlog, and maintain a roadmap that ensures consistent value co-creation.
  • Install, configure, and maintain enterprise monitoring tools (e.g., AppDynamics, ScienceLogic) to provide end-to-end visibility into application and infrastructure performance.
  • Audit and manage agents, nodes, and IP addresses within the monitoring environment to ensure accuracy and reliability.
• Reporting and Dashboards
  • Develop dashboards and reports that summarize performance trends for enterprise applications and infrastructure.
  • Continuously enhance dashboards and reports to align with evolving business requirements.
• Access Management
  • Administer account permissions and access controls across systems to support collaboration among teams.
• Performance Monitoring and Analysis
  • Monitor the responsiveness and availability of critical enterprise applications from an end-user perspective.
  • Utilize monitoring tools to improve root cause analysis and event correlation effectiveness.
• Process Improvement and Documentation
  • Collaborate on the implementation of IT monitoring processes, leveraging best practices and industry experience.
  • Research emerging technologies to recommend cost-effective improvements for monitoring efforts.
• Maintenance and Support
  • Provide after-hours maintenance and support for the enterprise monitoring environment as required.

EDUCATION AND EXPERIENCE:

• Education
  • HS Diploma or equivalent required
  • Bachelor’s Degree in Computer Science or related field preferred
• Experience
  • 3+ years deploying/maintaining enterprise monitoring solutions, including APM tools (Ex. Dynatrace, AppDynamics) and full-stack platforms (ScienceLogic)
  • 3+ years implementing cloud infrastructure monitoring (AWS, Azure) with expertise in SNMP, WMI and network architecture.
  • Proficient in ITIL/service management practices

SKILLS AND PHYSICAL DEMANDS:

• Skills
  • Employee should be organized, detail and process oriented, with excellent prioritization, analytical, written and oral communication skills
  • Should be able to handle constant changes of priority in a fast pace working environment
• Typical Physical Demands
  • On-call availability could include nights, weekends, and holidays
  • Requires prolonged sitting, some bending and stooping
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals
  • Manual dexterity sufficient to operate a computer keyboard, mouse, and tools
  • Requires normal range of hearing and vision

Job Function(s): Information Technology 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.