Manager of Operations

Req ID: 458652 

BASIC PURPOSE: The Manager of Operations provides direct support to field operations leadership and corporate departments by coordinating, planning, and implementing projects, programs, and tests that impact field operations. This role ensures alignment with Love’s strategic priorities.

      MAJOR RESPONSIBILITIES:

• • Coordinate with corporate departments to manage project, program, and test rollouts to the field, preventing conflicts and ensuring smooth execution
  • Serve as an Operations advisor for Merchandising & Supply Chain, Marketing, Food Service, Customer Experience, IT, HR, Construction & Facility Management, and Total Truck Care project planning
  • Uses sound judgement to make timely and independent decisions based on data, analysis, and knowledge of operations impact
  • Act as the primary Operations point of contact for Risk & Safety, Procurement, and Indirect Tax
  • Provide operational guidance to all field-facing corporate departments during project planning and development.
  • Demonstrates strong communication skills and ensures all impacted departments are aware of upcoming projects or initiatives with larger impact
  • Leverages Operations knowledge to provide strategic and tactical support on projects, initiatives and new rollouts
  • Lead change management efforts by championing change and providing adequate support and resources to ensure successful change management process
  • Demonstrates strong peer leadership skills through routine delegation, follow up and accountability discussions with other stakeholders and other departments
  • Support the Talent Management team in reviewing and updating field training materials
  • Serve as an instructor for Store Support Courses, Love’s University, and other developmental programs
  • Oversee the maintenance and updates of Operations manuals and guidelines.
  • Provide analytical and briefing support to executive leadership
  • Assist with special projects and events as needed
  • Perform other duties as assigned

      EDUCATION AND EXPERIENCE:

• Education:
  • High School diploma or equivalent required
  • Bachelor’s degree in Business preferred
• Experience:
  • 2+ years of multi-unit leadership experience

      SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Technical skills: High proficiency with Microsoft Office suite
  • Soft Skills: Strong written and verbal communication, ability to work in ambiguous situations, resilience, attention to detail, workload management, organization, time management, and strong follow-up
  • Interpersonal skills: Exceptionally strong ability to build and nurture relationships with key stakeholders, fostering collaboration and trust.
  • Interpersonal skills: Proven track record of effectively representing the organization, inspiring confidence, and making high-impact decisions at the senior leadership level.
  • Interpersonal skills: Demonstrated ability to lead and streamline cross-functional teams, optimize resources, and implement strategic initiatives to drive operational success.

• Typical Physical Demands:
  • Prolonged sitting with occasional bending and stooping
  • Occasional lifting of up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Normal hearing and vision range required
  • Occasional travel as necessary

Job Function(s): Operations 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.