Manager of Business Systems

Req ID: 421319 

BASIC PURPOSE: The SAP SuccessFactors Manager of Business Systems plays a critical role in overseeing and managing the implementation, maintenance, and optimization of the SAP SuccessFactors Human Capital Management (HCM) systems. This role is responsible for leading a team of Business Systems Analysts and ensuring the systems align with the organization's HR and talent management objectives. The Supervisor of Business Systems will collaborate closely with HR and other relevant stakeholders to identify business needs, develop solutions, and provide ongoing support to optimize the use of the SAP SuccessFactors platform.  

MAJOR RESPONSIBILITIES: 

System Implementation and Maintenance: 

• Lead the planning, execution, and maintenance of SAP SuccessFactors modules, including Employee Central, Recruiting, Learning, Performance & Goals, and others as applicable  

• Collaborate with IT teams to ensure system integrations, upgrades, and enhancements are executed smoothly  

• Oversee the configuration, maintenance, and enhancement of the SAP SuccessFactors system and its various modules  

• Provide technical implementation support for new products, hardware, or service releases 

• Ensure system stability, data integrity, and security  

• Stay updated on SAP SuccessFactors updates, patches, and best practices  

Team Management: 

• Manage a team of Business Systems Analysts, providing guidance, coaching, and support in their daily tasks  

• Conduct performance evaluations, set objectives, and develop training plans for team members  

• Set clear goals, provide guidance, and facilitate professional development for team members  

• Accurately gauge team capacity, team workload and monitor performance for continuous improvement 

• Deliver status report and project updates as required 

Strategic Planning: 

• Develop and execute a strategic roadmap for SAP SuccessFactors, aligning it with the organization's HR and business goals  

• Ensure project strategy aligns with overall program goals and stakeholder requirements 

• Ability to identify project purpose, scope, deliverables, benefits, priority, stakeholders, and success criteria 

• Responsible for managing Love’s SDLC for solutions to ensure features and functions have been enabled and optimized, are stable and scalable 

Communication and Collaboration: 

• Collaborate with other functional leads, technical leads, management, and project sponsors to determine optimal solution options as it relates to project scope  

• Able to speak on project status, risks, and goals to key stakeholders 

• Lend expertise in gathering business requirements, assessing implementation costs, timing, and scope 

Process Improvement: 

• Collaborate with HR and other stakeholders to understand business needs and identify opportunities for process improvements  

• Define and implement best practices, workflows, and automation to streamline HR and talent management processes  

• Identify opportunities for process improvements and system optimizations  

System Configuration and Optimization:  

• Manage the configuration and customization of SAP SuccessFactors modules to align with HR and talent management strategies  

• Ensure the ongoing health and stability of the SAP SuccessFactors system 

• Coordinate system updates, patches, and fixes  

• Continuously identify opportunities for system optimization and improvements  

User Support: 

• Provide support to end-users, addressing system-related issues and inquiries  

• Able to speak on project status, risks, and goals to Project Manager or stakeholders 

• Act as a point of contact for SAP SuccessFactors-related inquiries and issues from HR and other departments  

• Ensure the timely resolution of user problems and requests  

Compliance and Security: 

• Ensure that the SAP SuccessFactors system complies with relevant data privacy regulations and security standards  

• Implement security measures to protect sensitive HR data  

Reporting and Analytics: 

• Create and maintain HR analytics and reporting capabilities to support data-driven decision-making  

• Develop custom reports as needed by the organization  

• Provide training and support to end-users and HR staff to maximize their use of the SAP SuccessFactors system  

• Address and resolve system-related issues in a timely manner  

Training and Documentation: 

• Develop training materials and conduct training sessions for end-users and administrators  

• Maintain up-to-date system documentation and knowledge resources  

• Provide training and support to end-users and HR staff to maximize their use of the SAP SuccessFactors system  

• Address and resolve system-related issues in a timely manner  

Vendor and Stakeholder Management: 

• Work closely with vendors/partners to ensure the highest quality of service is delivered to Love’s 

• Collaborate with SAP SuccessFactors vendors and consultants to optimize the system  

• Build and maintain strong relationships with internal stakeholders to ensure alignment between HR processes and system capabilities  

• Work closely with HR and other business departments to understand their needs, provide expert guidance, and translate requirements into system solutions  

REQUIREMENTS 

• 10-12 years of experience in SAP SuccessFactors administration and configuration 

• Proficiency in SAP SuccessFactors reporting tools 

• Strong knowledge of HR and talent management processes 

• Strong leadership and team management skills 

• Ability to operate across various levels of the organization 

• Excellent communication and interpersonal skills  

• Proven ability to thrive/be successful in a fast-paced corporate environment 

• Problem-solving and analytical thinking  

• Familiarity with data privacy and security regulations  

• Project management experience  

• Track record of delivering on deadlines  

• Excellent analytical skills and close attention to detail  

• Ability to quickly understand and explain complicated processes clearly  

• Ability to quickly analyze and identify more efficient workflows/processes  

• Ability to serve as a change agent in the organization 

EXPERIENCE 

• Experience conducting reviews of team members including performance evaluations and coaching when appropriate  

• Familiarity with SDLC, Agile, Kanban, Scrum preferred  

• Track record of successfully leading the implementation of different types of cross-functional projects on time and under budget Outstanding communication skills, analytical aptitude, business acumen, client focus, problem solving skills and technical initiative are required 

• Proficiently understands and documents customer requirements; easily troubleshoots and solves problems with minimal to no supervision and direction; adept at researching and making fact-based, data backed decisions; highly skilled at developing relationships outside of IT 

• Ability to manage numerous competing demands in an extremely high stress environment 

• Excellent verbal and written communication skills 

• Knowledge of Microsoft Office 

EDUCATION 

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field 

• SAP SuccessFactors certification or relevant certifications in SAP HCM systems  

• Master's degree preferred 

PHYSICAL DEMANDS: 

• Requires prolonged sitting, some bending and stooping  

• Occasional lifting up to 25 pounds  

• Manual dexterity sufficient to operate a computer keyboard and calculator  

• Requires normal range of hearing and vision  

• Possible on-call availability  

Job Function(s): Information Technology 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert