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IT Project Manager - Scrum Master


Oklahoma City, OK, US, 73120

Req ID: 138222

BASIC PURPOSE: The IT Project Manager has day-to-day responsibility for managing software development programs and projects to completion. This position is responsible for both serving as Scrum Master on an Agile Scrum Team as well as coordinating and leading cross-functional projects that support the larger digital business strategy and objectives.  

•    Serve as Scrum Maser for customer-facing web development team(s) including sub-products of:, customer-facing portals (Loyalty, Fleet, Shop-Connect), and
•    Coordinate across multiple Product Owners and Business Units to ensure product backlogs are prioritized with clearly documented user stories and acceptance criteria. 
•    Facilitate scrum ceremonies – Sprint planning, grooming, daily stand-ups, sprint demo, retrospectives and feature planning.  Maintain burn-downs, key metrics and dashboard reporting.
•    As Scrum Master, lead product development team(s) as a mentor, coach, teacher and facilitator to develop self-organizing, high-performing teams. Work to remove impediments and keep the team moving forward without interruption or distraction. 
•    As needed, may serve as backup for Quality Assurance activities for pre-production readiness or post-deployment production smoke-testing. 
•    Able to work with business stakeholders and product owners to balance story-point distribution across business units by understanding business impact, ROI and urgency. 
•    Coordinate release planning and deployment activities including end-user testing and sign-off, change management process, deployment updates and root cause analysis where needed.  

•    Serve as Project Manager for small to mid-sized special projects spanning customer-facing, customer-engaging and marketing systems.  Includes cross-functional initiatives that impact multiple work-streams, platform upgrades or independent projects supporting business goals. 
•    Direct and manage project development from beginning to end using an Agile or Waterfall approach.
•    Define project scope, goals, deliverables and success criteria that support business goals in collaboration with senior management and stakeholders. 
•    Work with business units, technical teams and third-party vendors to estimate resources needed to achieve project goals.
•    Plan, schedule and track project timelines and milestones using Love’s project management tools.
•    Delegate tasks and responsibilities to appropriate personnel.
•    Proactively manage changes in project scope, identify potential crises, and devise contingency plans.  
•    Report weekly on project statuses, accomplishments, timelines, issues and risks. 
•    Conduct project post mortems and create a recommendations report where needed.
•    Set and continually manage project expectations with team members and other stakeholders. Identify and manage issues, conflicts within the project team, project dependencies and critical path.
•    Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
•    Make recommendations for project best practices and tools for project execution and management.
•    Create and maintain documentation on work completed. 


•    Education: 

  • Bachelor’s or Master’s Degree in Computer Science, Information Science, MIS, Business Administration or technology related field
  • Certified Scrum Master (CSM) preferred
  • Project Management Professional (PMP) preferred

•    Experience: 

  • 3-5 years of Information Technology project support of Web-based and/or .NET applications, SaaS solutions and mobile experience.
  • 3-5 years of work experience as project manager / business analyst
  • 2 or more years of experience as a Scrum Master for fast-paced agile teams

•    Hard Skills: 

  • Experience with Azure DevOps, Microsoft Office/O365, SharePoint or similar technologies
  • Familiarity with project management software, such as Microsoft Project and Visio
  • Knowledge of project management and development lifecycle processes

•    Soft Skills:

  • Excellent interpersonal, communication, team player and customer service skills.
  • Ability to stay organized and be detail oriented.
  • Self-motivated with ability to follow organizational processes and procedures.
  • Demonstrated leadership skills.
  • Ability to analyze existing processes, identify inefficiencies and propose better solutions.
  • Ability to adapt to rapidly changing priorities and conditions, quickly learn new software solutions and improve business process using those solutions.

•    Typical Physical Demands: 

  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting of up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.
  • Occasional evening/weekend work to meet deadlines.

Job Function(s): Information Technology

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

Loves is an Equal Opportunity employer – M/F/Vets/Disabled.


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Project Manager, Developer, Manager, Marketing Manager, Computer Science, Technology, Management, Marketing

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