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IT Operations Center Specialist I

Location: 

Oklahoma City, OK, US, 73120

Req ID: 368242 

 

 

 

BASIC PURPOSE: The primary purpose of the IT Operations Center Specialist is to provide monitoring for core services and infrastructure for a variety of teams across the Love’s organization. It is their duty to ensure maximum availability across a wide variety of products and services.

 

MAJOR RESPONSIBILITIES:

  • IT Operations
    • Utilizing Enterprise monitoring tools, monitor critical sites as well as production and non-production environments, alerting appropriate team(s) on failure or alarm conditions.
    • Review the status of scheduled back-up jobs, restarting failed jobs as necessary, or noting their failure to the appropriate team.
    • Draft, audit and send IT Communications to the enterprise to provide transparency of ongoing major incidents.
  • Security
    • Support corporate and infrastructure security policies.
  • Situation and Incident Management
    • Maintain updated contact list of all vendors, support personnel and escalation matrix(ices).
    • Forward and analyze all incoming information—alerts, tickets, vendor and IT team notifications, customer calls and reports, etc.—for evidence of incident and scope and escalate per escalation matrix(ices).
    • In case an incident is escalated, open appropriate bridge lines and notify resolving teams, individuals, and vendors; notify additional personnel or groups as requested by situation, infrastructure, problem management, or corporate management.
  • Server/Network/Application administration
    • Run diagnostics, scripts, patching, and other troubleshooting or maintenance tasks.
    • Perform symptom recognition and first-level reporting of hardware or software failures to appropriate team(s).
    • Perform basic corrective or troubleshooting tasks under direction of technical team(s) or through pre-approved procedure(s).
  • Other duties assigned as needed.

 

TRAINING, HOURS & WORK LOCATION:

  • Training:
    • Training will be the first 2-3 weeks on the job.
    • Training will be from 8am-4pm and will be fully in-office (the offfice is located at 10401 N Pennsylvania Ave, OKC, OK).
  • Hours & Work Location:
    • This is a full-time position = 40 hours per week.
    • After training is complete, you will start your workshift which will be Wednesday-Saturday from 9pm-7am (4 workdays and each workday will be 10 hours).
    • After training is complete, you will have the option to work a hybrid schedule (2 workdays can be work-from-home/remote work, and 2 workdays will be in-office).

 

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Bachelor’s Degree in Computer Science, or related field preferred
  • Experience:
    • 2-3 years’ experience in a technical role
    • 2-3 years’ experience analyzing data and creating reports
    • 2-3 years’ experience managing relationships with internal and/or external customers or accounts
    • 1-2 years’ experience conducting project and/or process management/improvement activities

 

      SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Personnel should be organized, process-oriented, with excellent prioritization, analytical, written and oral communication skills
    • Personnel should be familiar with basic datacenter facilities and processes
    • Understanding of basic server, storage, and network hardware is required
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping
    • Occasional lifting up to 25 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision

 

Job Function(s): Information Technology 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Operations Manager, Data Center, Computer Science, Work from Home, Operations, Technology, Contract