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IT Continuity Manager


Oklahoma City, OK, US, 73120

Req ID: 255293 


BASIC PURPOSE: The IT Continuity Manager is responsible for communicating, developing, implementing, maintaining, and managing the governance of the IT disaster recovery management (DRM) program for Love’s. This position requires a proven subject matter expert with demonstrated competency in the planning, development, program execution, maintenance and testing of IT Business Continuity and Disaster Recovery. 



  • Responsible for developing and maintaining business recovery plans and procedures for the various strategic      business units at Love’s
  • Reviews, revises, and expands existing plans and protocols ensuring that key artifacts are kept up to date
  • Conducts Business Impact Analysis for various departments and functions, analyzing potential business impact of unpredictable business interruptions such as natural disasters, security breach, legal claims, and market disruptions.
  • Collaborates with IT leaders to develop and implement best practices to protect and restore data and systems in the event of disruptive events
  • Identifies and implements recovery operations and methods to allow the company to function at limited or partial capacity if part or all the infrastructure is damaged or destroyed
  • Develop recovery priorities, timelines, and strategy for proper sequence of recovery components.
  • Creates and facilitates practice drills for plan execution on a regular schedule
  • Develops and provides staff training on risk management and disaster recovery
  • Provide guidance to management in self-assessing and executing their business continuity plan
  • Ensure that plans are properly rated for all strategic business processes and reflect current conditions
  • Conducts strategic meetings with key IT and business leaders to identify and mitigate risks continually seeking to improve resiliency
  • Oversees budget for key projects, initiatives, etc. within this discipline
  • Assist Crisis Management / Incident Management teams during service disruption events, and contribute to process improvement initiatives



  • Education:
    • Bachelor’s Degree in Computer Science, Information Science, MIS, or Business Administration or equivalent work experience
    • Certified Business Continuity Professional preferred or Master Business Continuity Professional preferred
    • Ongoing active participation in BCM and DRM forums or professional bodies preferred
    • Understanding of and experience in applying ITIL v4, DRI International (DRII) or Business Continuity Institute (BCI) professional practices preferred
  • Experience:
    • 5+ years of work experience as IT manager / project manager / business analyst
    • Proven strategic leadership and relationship management capabilities, including experience with internal stakeholders — particularly senior and LOB management, as well as customers, external business partners and third-party service providers
    • Proven competency in executing large projects, on time and within budget, with business and IT personnel
    • Experience leading and managing high-performance multidisciplinary workgroups or teams to meet goals across multiple projects
    • Experience in creating and defining new operational models and procedures, and explaining complex problems or situations
    • Extensive experience in leading and managing groups of self-directed professionals
    • A true business leader, not simply an IT or other operational specialist — strong leadership and communication skills are essential criteria for this position, because the DR program leader's success depends heavily on cooperation and commitment from every level of Love’s business, and from personnel in many different roles
    • Proven ability to work under stressful conditions, such as IT related crises
    • 3+ years with business continuity oversight
    • Policy, organization, and architecture development
    • Data center infrastructure development and management
    • Backup, recovery, storage systems and IT security management
    • Vendor management of external DR service providers
    • Recovery strategy development, and multiple plan development and maintenance
    • Recovery plan testing
    • Overall program management and governance
    • At least two years of experience in an industry similar to Love’s
    • Experience in defining, implementing, and enforcing risk-based standards, processes, and procedures for responding to disruptions in business or IT operations
    • Experience in Retail or Financial Services



  • Skills:
    • Strong leadership and communication skills to effectively collaborate with senior business unit management in the definition, prioritization and support of key business recovery requirements and objectives
    • Understanding of Love's business and industry
    • Translate business operations recovery requirements into action-oriented plans, programs, data center infrastructures and recovery testing strategies
    • Demonstrate strategic thinking, and effectively link the enterprise's DRM activities with business operations recovery and continuity requirements on a proactive basis
    • Responsible for addressing the IT operations recovery and resiliency needs of the entire company.
    • Be prepared to work across many different internal and external organizations, and with stakeholders in many different disciplines, including senior corporate leadership, line-of-business (LOB) managers, IT staff, HR, legal, audit, compliance, and security (information and physical), and facilities management
    • Thorough knowledge and understanding of current DR planning techniques and technologies, as well as the methods used to perform risk analyses and business impact analyses
    • Strong oral communication and written communication skills
  • Typical Physical Demands:
    • On-call availability as needed.
    • Requires prolonged sitting, some bending and stooping.
    • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
    • Manual dexterity sufficient to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.


Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

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