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IT Business Analyst - Workforce Technology


Oklahoma City, OK, US, 73120

Req ID: 144345 


BASIC PURPOSE: Love’s Travel Stops and Country Stores is looking for an IT Business Analyst to join our Workforce Technology Solutions team. The Analyst will work with a small team responsible for delivering value to the business through the collaboration tools that make up Office 365. The Analyst’s major focus will be on adoption and raising end users’ understanding and proficiency with the Office 365 tools (SharePoint, Office, OneDrive, Delve, Teams, PowerApps, Power Automate, etc.).


In addition, the new team member will work with our internal business customers to elicit, analyze, communicate and validate requirements to provide effective and resourceful Web- and .Net-based workforce-related solutions.



  • Contribute to the vision and execution of Office 365 adoption across the organization
  • Stay current with changes to Microsoft Office 365 services, features, and offerings
  • Gather requirements and assist business users in building business solutions using latest version of SharePoint, OneDrive, Teams, PowerApps, etc.
  • Assist with the migration of the existing company’s Intranet to the cloud
  • Build, configure and maintain SharePoint/Team/Group sites and solutions
  • Develop training content (webinar/documents/video) and executes online and onsite training
  • Third tier support escalation point for Microsoft Office 365 cases (SharePoint, OneDrive, Delve, Stream, PowerApps, Teams), .Net portal applications and other Web-based and SaaS solutions supported by the team
  • Provide application support for our report bursting and routing solution
  • Develop process diagrams, use cases, user stories and test plans for a variety of software solutions
  • Perform system testing, facilitate user acceptance testing and lead application demonstrations
  • Assist with establishing policies and procedures for business analysis activities
  • Perform other tasks as needed to deliver successful solution.



  • Bachelor’s degree in Business in computer science, MIS or Business or equivalent experience and/or certification
  • 1 to 3 years of Business Analyst experience
  • 1+ years’ experience with other Web and SaaS technologies (e.g., .Net business applications, out-of-the-box form/workflow solution, reporting tools, employee engagement solutions).



  • Must have knowledge of Office 365 and SharePoint Online with experience rolling out O365 solutions and/or Intranets in SharePoint or similar technology
  • Strong interest in learning, championing and driving adoption of Office 365
  • Must be experienced in gathering and documenting business requirements for automated systems
  • Must have the ability to plan, organize, facilitate and lead a project or initiative
  • Ability to perform job duties with minimal direction and supervision
  • Proficient in troubleshooting and solving problems
  • Adept at researching and making fact-based, data backed decisions
  • Highly skilled at developing relationships outside of IT
  • Experience with Nintex workflows, SharePoint out-of-the-box forms and workflows
  • Experience with business and technical requirements elicitation, analysis, communication, verification, validation and methodology development
  • Experience with the design, development, and implementation of software & hardware solutions
  • Experience testing Web-based software, mobile apps, Internet/Intranet portals
  • Experience working within waterfall and agile project management structures
  • Excellent listening, interpersonal, written and oral communication skills
  • Excellent team-oriented interpersonal skills and work in a team environment. 



  • Direct experience with Microsoft Office 365 features is a big plus: SharePoint, SharePoint Designer Workflows, Infopath Form Development, OneDrive, Office 2016 / Online, PowerApps, Teams, Groups, Yammer, Delve
  • Knowledge of databases, system integration, database design, SQL, SDLC, Agile Scrum and reporting tools
  • Experience with Reflexis Task Management and Storewalk, Inkling, Redwood Report2Web, and BI tools is a plus
  • Quick to pick up new technologies (desire to stay on the leading edge) and a self-learner
  • Customer service focused
  • Self-driven and willingness to learn new software and technologies
  • Understanding of Business Analysis Body of Knowledge
  • Experience using Powershell
  • Experience with Web analytics and creating and interpreting usage metrics
  • CBAP designation is a plus
  • Microsoft SharePoint or O365 certifications are a plus
  • Retail and information systems experience a plus.



  • Requires prolonged sitting, some bending and stooping.
  • Requires normal range of hearing and vision.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Occasional lifting up to 25 pounds.


Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Business Analyst, Information Systems, Developer, Computer Science, Cloud, Finance, Technology