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Help Desk Specialist I

Location: 

Oklahoma City, OK, US, 73120

Req ID: 140242

Basic Purpose: This position supports Love’s store technology system by working with store locations to resolve complex issues.

 

Major Responsibilities:

  • Taking escalated work orders to analyze our supported applications to a higher degree.  Consults with store users and vendors to determine system faults and makes decisions on how to resolve.
  • First-level troubleshooting hardware, software, and network connectivity issues with store personnel.
  • Works on-site at store locations to implement new systems.
  • Works with store managers to determine system needs.
  • Assists Help Desk manager in training of Tier I Technicians.
  • Researches closed tickets to find common problems and analyzes problem patterns to proactively address system performance.
  • Documents architecture of systems and application operations to supplement knowledge-bases.
  • Assists project team in a support role.
  • Disseminates functionality of new systems to Tier I Technicians.
  • Other duties assigned as needed.

 

Education and Experience:

  • Education:
    • HS Diploma or equivalent required
  • Experience:
    • 2 or more years Help Desk experience at Love’s; demonstrated proficiency in store systems.

 

Skills and Physical Demands:

Skills:

  • Strong experience with Windows Operating systems.
  • Knowledge of Microsoft Office Suite.
  • Basic networking skills.

Typical Physical Demands:

  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

 

Shift: 9pm-6am - Sunday - Thursday

Job Function(s): [[mfield1]]

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love’s approximate growth rate is 20 stores per year. Love’s has consistently ranked in the top 10 on Forbes’ Magazine’s annual listing of America’s largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Help Desk, Information Technology, Technology