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HR Service Representative

Location: 

Oklahoma City, OK, US, 73120

Req ID: 324721 

 

BASIC PURPOSE: The primary purpose of this position is to provide excellent customer service for applicants, managers and other departments in regards to the HR systems.  This includes documenting and escalating issues as necessary dependent on the severity and complexity.  Representatives are instrumental in providing a consistent customer service experience.

 

MAJOR RESPONSIBILITIES:

  • Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism
  • Assists all callers by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages and e-mail messages
  • Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed to the appropriate individuals or departments.
  • Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner.
  • Follow-up of customer cases and escalations to management, other departments, etc. and posts resolutions to case records.
  • Work with necessary team members on training and process improvement recommendations
  • Other duties assigned as needed
     

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Some college a plus
  • Experience:
    • 2-3 years call center and customer service experience preferred

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Hard Skills: Must be proficient in computer skills, Microsoft Office
    • Soft Skills: Excellent verbal and written communication skills, good organizational and interpersonal skills, ability to follow up, multi-task and prioritize while managing a continuous stream of work, ability to work in a team-oriented, collaborative environment, strong analytical and problem-solving abilities and a keen attention to detail.
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.

 

Job Function(s): Corporate 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Call Center Representative, Customer Service Representative, HR, Business Process, Call Center, Customer Service, Human Resources, Management