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Executive Support Technician I

Location: 

Oklahoma City, OK, US, 73120

Req ID: 138562

BASIC PURPOSE: The Executive Support role serves Love’s Executives by providing expert technology support for devices such as laptops, desktops, mobile devices, printers, peripherals, etc.  This position will require the utmost customer service and professionalism.  It will also require extensive teamwork in working with other groups to resolve complex technical issues.

The ideal candidate will have experience providing technical support and advice to executive level clients, including business owners, CEO’s, VP’s and the like, and a proven track record of providing exceptional customer service in a technical support role.

 

MAJOR RESPONSIBILITIES:

  • Provide “white-glove” technical support and advice to Love’s Family of Companies Owners and Executives. This support includes corporate offices and external working environments such as home offices and private residences.
  • Provide exceptional customer service to Owners and Executives while maintaining the highest levels of courtesy and professionalism.
  • Provide on-site technical support and advice for the personal residences of VIP’s, including those of family members.
  • Receive and respond to incoming calls, e-mails, and in-person regarding technology problems.
  • Manually enter information in the ticketing system and manage tickets according to the incident management guidelines for the team.
  • Expert ability to troubleshoot both Windows and Apple computing and mobile environments
  • Perform on-site analysis, diagnosis and resolution of complex technology problems for end-users, and recommend and implement corrective solutions
  • Perform off-site analysis, diagnosis and resolution of complex technology problems for end-users, and recommend and implement corrective solutions
  • Receive and respond to after hour calls, text messages and/or e-mails regarding technology problems whenever necessary.
  • Work with the Manager of Technology Support to manage technology projects by analyzing problems, proposing resolutions, scheduling resources, and managing time effectively.
  • Maintain the asset inventory of all computers, notebook computers, printers, software and tracked peripherals within the Executive Support area.
  • Work with third-party support and PC equipment vendors.
  • Assist Manager with purchasing hardware, software and peripheral equipment.
  • Responsible for documentation of Executive Support processes and procedures as related to training and knowledge base administration.
  • Other duties assigned as needed.

 

EDUCATION AND EXPERIENCE:

  • Education:
  •  HS Diploma or equivalent required
  •  Bachelor’s Degree in the field of Computer Science/Management of Information Systems OR Associate’s Degree in the field of Computer Science/Management of Information Systems with 2 years of desktop/helpdesk leadership experience OR
  •  3 years of desktop/helpdesk leadership experience
  •  Certifications pertaining to desktop/helpdesk support such as A+, MCP, MCDST, CCNA, etc preferred
     
  • Experience:
  • 2 years in a Desktop or Executive Support Position
  • Previous experience in a 24x7x365 IT Operations environment preferred
     
    SKILLS AND PHYSICAL DEMANDS:
  • Skills:
  • Hard skills: Technical knowledge of desktop/laptop computers, Apple products, peripherals, Windows 7 and 10, and the Microsoft Office Suite; ability to read and understand technical manuals, procedural documentation and OEM guides; capable of utilizing remote desktop support tools to solve problems; audio/visual systems integration and support; basic understanding of LAN and WAN internetworking devices like routers and switches; technical writing ability to develop knowledge base articles.
  • Soft Skills: Strong customer service orientation; effective interpersonal and relationship-building skills; strong written and oral communication skills; analytical and problem-solving abilities, with keen attention to detail; self-motivated and directed, with the ability to effectively prioritize and execute tasks under littler supervision; experience working in a team-oriented, collaborative environment; Demonstrated ability to read and write fluently in English.

 

  • Typical Physical Demands:
  • On-call availability as needed.
  • Requires prolonged sitting, some bending and stooping.
  • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
  • Manual dexterity sufficient to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
  • Requires normal range of hearing and vision.

Job Function(s): [[mfield1]]

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love’s approximate growth rate is 20 stores per year. Love’s has consistently ranked in the top 10 on Forbes’ Magazine’s annual listing of America’s largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Technical Support, Technician, Information Systems, Cisco, Computer Science, Technology

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