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Executive Support Technician I

Location: 

Oklahoma City, OK, US, 73120

Req ID: 414070 

 

 

      POSITION OVERVIEW: The Executive Support Tech I works closely with the Supervisor of Executive Support, ensuring day-to-day operations have an unobstructed flow, and ensuring all obstacles are spotlighted and addressed promptly to maintain the integrity of support. The Executive Support Tech I will serve as an escalation point for individuals who may require a unique means of resolution or unknown processes and components. This position provides high-touch service to internal customers and requires the utmost attention to detail, professionalism, and friendly customer service as Corporate Support is the face of Love’s IT for our customers.

 

RESPONSIBILITIES:

  • Assist with all aspects of technology support and operations for Love’s Executives and Family Members.
  • Receiving and responding to incoming calls, texts, and e-mails regarding technology problems promptly.
  • Performing analysis, diagnosis, and implementing solutions for complex technology problems for end users.
  • Act as a technical consultant to end-users by making recommendations regarding technology needs and implementing corrective solutions.
  • Participate in day-to-day operations of the team, making sure ticket queues are cleared and the flow of work is maintained.
  • Function as first point of escalation for the team when difficult or unique issues arise.
  • Analyze and develop processes to create efficiency within the team.
  • Utilize business relationships to positively impact the support provided to the business.
  • Develop plans for personnel and team moves, and work with the Supervisor of Executive Support as needed.
  • Troubleshoot onsite and remotely, household hardware and software issues.
  • Set up, maintain, and troubleshoot audiovisual and multimedia equipment in conference rooms and meeting spaces.
  • Perform on-site analysis, diagnosis, and resolution of complex technical problems for end-users, and recommend and implement corrective solutions.
  • Document failure, repair, installation, and removal of desktop equipment or related components.
  • Perform imaging process of computers and notebooks.
  • Responsible documentation of internal processes & procedures related to training and knowledge base administration.
  • Work closely with the other departments to escalate and resolve complex technical issues, coordinate hardware and software upgrades, and participate in the planning and execution of technology projects impacting executives.
  • Provisioning and installation of end-user hardware and software across Love’s corporate computing environment.
  • Managing support cases for self and team using Love’s ticketing systems and incident management guidelines.
  • Participation in the Executive Support on-call rotation and performing after-hours duties, as necessary.
  • Maintain stock levels of seed inventory across all OKC campuses including backup devices.
  • Maintain the functional integrity of the team’s work truck by scheduling appointments for maintenance and cleaning.
  • Administration of your company PCard and other purchases in a timely, organized manner.
  • Frequent travel to and from work locations in the OKC metro area, around the state, other states and potentially other countries.
  • Provide support for on-campus and out-of-town meetings and conferences when Love’s executives are involved.
  • Additional duties as assigned.

 

SKILLS AND PROFICIENCIES:

  • Ability to act and communicate with discretion regarding sensitive information and personal interactions.
  • Ability to recognize and analyze complex problems and determine the most appropriate solution, often under tight deadlines and pressure to be successful.
  • Demonstrated ability to communicate to all levels of the Love’s organization regarding technical solutions choosing the appropriate communication method and style for your audience.
  • Ability to interpret technical documentation and resolve problems with established methods.
  • Ability to tactfully educate others on the function of devices, systems, and services.
  • Ability to prioritize work for yourself, manage some project timelines, and see tasks to completion even under often changing priorities.
  • Attention to detail.
  • Ability to work effectively in both a team-oriented, collaborative environment and autonomously.
  • Strong proficiency in troubleshooting technologies in both a corporate end-user computing environment and personal households including, but not limited to:
    • Microsoft Windows and Apple macOS computers
    • iOS and Android mobile devices and applications
    • Peripherals and local/network printers
    • Audio/Video systems
    • Microsoft Office applications
    • Streaming platforms and non-corporate email clients
  • Understanding of remote access support tools such as BOMGAR.
  • Basic understanding of LAN/WAN networking, routers, and switches.

 

EDUCATION AND EXPERIENCE:

  • HS Diploma required.
  • Bachelor's or associate’s degree in computer science, Management Information Systems, or a related field is preferred.
  • 3-5 years of desktop/helpdesk leadership experience.
  • Experience with Salesforce help desk support systems is preferred, but not required.
  • IT certifications such as A+, MCP, MCDST, CCNA, etc. are preferred, but not required.
  • Previous experience in a 24x7x365 corporate IT operations environment is preferred, but not required.

 

REQUIREMENTS:

  • Ability to engage in repetitive motions including movements of the hands, wrists, or fingers.
  • Ability to crouch, bend, crawl, reach, pull, push, drag, and grip.
  • Ability to use both hand and power tools.
  • Ability to speak including expressing oneself or exchanging information with others.
  • Ability to hear including perceiving the nature of sounds at normal speaking levels with or without correction.
  • Ability to see and distinguish shapes with or without corrective eyewear.
  • Ability to receive detailed information through oral communication and to make discriminations in sound.
  • May be required to climb ladders.
  • Must be able to lift objects less than 35 pounds.  
  • Some weekend work may be required. 
  • Occasional on-call availability required.

 

Job Function(s): Information Technology 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Technical Support, Help Desk, Information Technology, Computer Science, Auto Technician, Technology, Automotive