Disputes Coordinator

BASIC PURPOSE: The primary purpose of the Disputes Coordinator is to manage fleet and credit card adjustments and disputes. This position will provide customer service by assisting customers in resolving electronic payment issues.

MAJOR RESPONSIBILITIES:

• Work with fleet card billing companies to reverse overcharges and resolve discrepancies  
• Monitor fleet disputes mailbox for new cases
• Monitor customer service database for cases assigned to card services. Investigate and prepare credit card refund requests.
• Assist stores with transactional issues related to card payments

EDUCATION AND EXPERIENCE:

• Education:
  • High school diploma or equivalent
• Experience:
  • 1-3 years experience in accounting is preferred
  • 1-3 years customer service experience is preferred

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Knowledge of Microsoft Office, particularly with Excel, SAP, AS400
  • High level of direct customer contact requiring excellent oral and written communication skills
  • Ability and desire to work in a team environment
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision