Disputes Coordinator

Location: 

Oklahoma City, OK, US, 73120

Req ID: 440357

BASIC PURPOSE: The primary purpose of the Disputes Coordinator is to manage fleet and credit card adjustments and disputes. This position will provide customer service by assisting customers in resolving electronic payment issues.

 

MAJOR RESPONSIBILITIES:

  • Work with fleet card billing companies to reverse overcharges and resolve discrepancies  
  • Monitor fleet disputes mailbox for new cases
  • Monitor customer service database for cases assigned to card services. Investigate and prepare credit card refund requests.
  • Assist stores with transactional issues related to card payments

 

EDUCATION AND EXPERIENCE:

  • Education:
    • High school diploma or equivalent
  • Experience:
    • 1-3 years experience in accounting is preferred
    • 1-3 years customer service experience is preferred

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Knowledge of Microsoft Office, particularly with Excel, SAP, AS400
    • High level of direct customer contact requiring excellent oral and written communication skills
    • Ability and desire to work in a team environment
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping
    • Occasional lifting up to 25 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision

 

Job Function(s): Accounting and Finance 

 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

 

The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets.
  • Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
  • Musket, a rapidly growing, Houston-based commodities supplier and trader.
  • Trillium, a Houston-based alternative fuels expert.
  • TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Mid-Range, SAP, Database, ERP, Technology