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Diesel Mechanic Support Coordinator I

Location: 

Oklahoma City, OK, US, 73120

Req ID: 119102

BASIC PURPOSE:

The Diesel Mechanic Support Coordinator I is responsible for reviewing mechanical warranty claims. This position will also support our fleet breakdown department. This position acts as a backup to the mechanic support hotline to our diesel mechanics across the country. Additionally, this role provides tier 1 support to our dispatchers when needed. This position is in a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner.

 

MAJOR RESPONSIBILITIES:

  • Assist shops in properly writing up warranty claims.
  • Assist with fleet mechanical breakdown calls.
  • Receive in-bound calls to troubleshoot mechanical problems to determine recommended repair solutions
  • Support dispatch team to determine if work can be completed by internal technician
  • Provide the highest quality customer experience for all internal and external with courtesy and professionalism
  • Escalate issues as needed to the appropriate individuals or departments
  • Provide detailed documentation of resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
  • Other duties assigned as needed

     

    EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Post-secondary vocational education strongly preferred
  • Experience:
    • 2+ years of diesel mechanic experience required
      • Commercial truck warranty experience a plus

         

        SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Hard skills: Computer Skills, Microsoft Office, Typing
    • Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask         
  • Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 20 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision
  •  

Job Function(s): Corporate

Clean Places, Friendly Faces. It's been the guiding principle at Love's for more than 50 years, and it's leading us into the future. We're passionate about serving drivers with clean, modern facilities stocked with plenty of fuel, food and supplies. Love's has two primary kinds of stores. Our 'Country Stores' are fueling stations with a convenience store attached. The larger 'Travel Stops' are located on interstate highways and offer additional amenities such as food from popular restaurant chains, trucking supplies, showers and more. 

Loves is an Equal Opportunity employer – M/F/Vets/Disabled.

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Mechanic, Auto Mechanic, Operations, Automotive

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