Share this Job

Customer Service Sales Trainer Lead

Location: 

Oklahoma City, OK, US, 73120

Req ID: 366541 

 

BASIC PURPOSE:  The Sales Trainer position is a leadership position that is responsible for new hire sales training, coaching, mentoring, motivating and further developing an inside sales team to grow our customer base and provide the ultimate customer experience.  They will be responsible for creating an environment of sales professionalism that will maximize sales performance, build on post sale commitments and drive new business development.

 

MAJOR RESPONSIBILITIES: 

  • The continual development of quality new hire and continuation training programs and training materials.
  • Establish training needs by collaborating with sales leadership, analyzing sales KPI’s and performance results.
  • Develop individual and/or group training methods to meet the needs of the department.
  • Deliver quality classroom training using a variety of modern training techniques including electronic, audio & video.
  • Evaluate training program effectiveness and make adjustments, as needed.
  • Design training material that includes Love’s product knowledge, soft skills, sales process, Salesforce process, sales techniques, and post sales techniques.
  • Create coaching components & knowledge articles to support continuation training and performance development.
  • Provide support to sales leadership as training needs arise.
  • Presenting live, audio and video training to large and small groups.
  • Provide other duties as assigned by management.
  • Collaborate with other training teams and trainers.
  • Provide a leadership role to mentor and coach sales agents as needed or requested by leadership.
  • Participate in training efforts or support training as needed, for Customer Service and/or Help Desk.

 

EDUCATION AND EXPERIENCE:

  • Education:
    • High School Diploma. 
    • Bachelor’s degree preferred.
  • Experience:
    •  Required - significant experience (4+ years) in sales training design and assessment
    •  Required - significant experience (4+ years) in sales training delivery
    •  Required - previous sales experience (5+ years)
    •  Audio and video training experience
    •  Strong written, verbal and communication skills
    •  Experience in overseeing group presentations and presentation environment
    •  Previous experience with Salesforce or other CRM

 

      SKILLS AND PHYSICAL DEMANDS:

  •  
  • Skills:
    • Proficient with Microsoft Office products suite, and ability to learn new software applications and computer programs.
    • Ability to become proficient with customer relationship management (CRM) software; Sales Force experience preferred
    • Build & sustain relationships using the appropriate interpersonal skills and communication methods to build constructive relationships with customers, business units, service organizations and other stakeholders to meet shared goals and objectives.
    • Contribute to the team’s success by demonstrating cooperation and collaboration while participating in a group or team environment.
    • Facilitate & manage change by making effective decisions which achieve the desired results in the midst of changes in responsibilities, work processes, timeframes, performance expectations, organizational culture or work environment.
    • Actively supports and promotes corporate and/or business unit changes.
    • Effectively manage multiple projects simultaneously by developing a task-oriented course of action for self and others to accomplish goals, utilizing appropriate resources; follows up by monitoring results and evaluating their effectiveness.
    • Results driven focus with the goal and ability to harnesses others’ energy to drive toward goal alignment which meets or exceeds expectations.
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.

 

Job Function(s): Corporate 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: CRM, Inside Sales, Relationship Manager, Telemarketing, Technology, Customer Service, Sales