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Customer Service Internship (Summer 2021)

Location: 

Oklahoma City, OK, US, 73120

Req ID: 234681 

 

Love's College Intern Program

The Love’s college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students gain valuable knowledge that they can’t get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love’s takes the time to invest not only in the students, but in their future.

 

Over the course of the summer, Love’s interns also participate in the following activities:

  • Experience multiple business operations
  • Q&A sessions with executives
  • Participation in Greater Grads: InternOKC
  • Community volunteering activities
  • Social-networking events
  • Instructor led Training (Technical and Soft Skills) 
  • Mentor program
  • Structured performance feedback
  • Formal presentation to Love’s leadership

 

Customer Service Internship

BASIC PURPOSE: The primary purpose of the Customer Service Intern position is to perform a variety of tasks/projects that address the needs of the Customer Service department and to facilitate a learning opportunity for the Intern.

 

MAJOR RESPONSIBILITIES:

  • Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism
  • Assists customers, stores, and restaurant personnel by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages, e-mail messages, comment cards, U.S. mail, etc.
  • Creatively solves customer issues and provides resolutions to the customer’s satisfaction, and escalates issues as needed to the appropriate individuals or departments
  • Provides detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
  • Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records
  • Maintains MLR loyalty program by assisting customers and store personnel with MLR general program questions, status level, and performing account maintenance as needed
  • Handle gift card balance inquiries, general questions, and bulk gift card orders.
  • Creates, prints, addresses and mails response letters to customers as needed
  • Achieves phone management metrics as determined for Customer Service Representatives
  • Other duties assigned as needed
     

EDUCATION AND EXPERIENCE: 

  • Education: 
    • HS Diploma or equivalent required 
    • Currently enrolled in a four-year university program, a sophomore level or above (pursuing a Bachelor’s Degree in Business Administration, Management, Supply Chain Management, Information Management and/or equivalent degree)
  • Experience: 
    • Customer Service Experience preferred

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills: 
    • Hard Skills: Computer Skills, Microsoft Office and Access, Customer Service Software, Typing (60+ wpm)
    • Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
  • Typical Physical Demands: 
    • Requires prolonged sitting, some bending and stooping
    • Occasional lifting up to 25 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision

Job Function(s): Corporate 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Part Time, Seasonal, Intern, Supply, Customer Service, Retail, Entry Level, Operations