Customer Account Coordinator

Req ID: 452470

      BASIC PURPOSE: The primary purpose of this position is to provide comprehensive customer service related to all areas of the customer accounting process.

MAJOR RESPONSIBILITIES:

• Serve as single point of contact for all issues and questions regarding the customer’s account
• Initiate contact with new customers to establish relationship
• Explain billing frequency, payment options, and portal payments to new customers
• Provide guidance to customers in managing system settings to balance customer’s available credit and cash flow           
• Administer all account changes across multiple systems
• Exercise judgment in determining best resolution for company to maintain profit
• Exercise judgment in determining best resolution for customer to retain customer relationship
• Maintain accurate account through timely payment application and dispute resolution
• Use discretion to research and resolve payment issues
• Use discretion to research and resolve billing issues
• Input on potential process improvement to prevent future issues
• Backup other team members when necessary
• Other duties assigned as needed

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required
  • College courses in accounting, finance, or other related field a plus
• Experience:
  • Experience in accounts receivable preferred
  • Customer service experience a plus

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Hard skills: Intermediate proficiency with Microsoft Office suite required, experience with large scale accounting systems strongly preferred, 10 key by touch, high level of accuracy
  • Soft Skills: Ability to learn new software applications and computer programs; ability to type efficiently and accurately; comfortable handling multiple interruptions and adjusting priorities throughout the workday; ability to communicate effectively (both orally and in writing) with diverse individuals and to consistently handle interpersonal situations in a professional and respectful manner; excellent memory and organizational ability, ability to set priorities, organize workload, handle multiple responsibilities simultaneously and to meet deadlines, and sufficient arithmetic skills to perform routine accounting and mathematical computations, bilingual (English/Spanish) a plus
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision
  • Possible evening/weekend work

Job Function(s): Accounting and Finance 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.