Customer Account Coordinator

Req ID: 414225 

BASIC PURPOSE: The primary purpose of this position is to provide comprehensive customer service related to all areas of the customer accounting process.

MAJOR RESPONSIBILITIES:

• Analyzes client financial transactions
• Primary point of contact in assessing needs, services and managing the overall relationship
• Monitor billing dashboards and resolve setup discrepancies
• Initiate contact with new customers to establish relationship
• Explain billing frequency and payment options and portal payments to new customers
• Provide guidance to customers in managing system settings to balance customer’s available credit and cash flow           
• Monitor and administer all account changes across multiple systems
• Exercise judgment in determining best resolution for company to maintain profit
• Exercise judgment in determining best resolution for customer to retain customer relationship
• Maintain accurate account through timely payment application and dispute resolution
• Use discretion to research and resolve payment issues
• Use discretion to research and resolve billing issues
• Input on potential process improvement to prevent future issues
• Backup other team members when necessary
• Other duties assigned as needed

EDUCATION AND EXPERIENCE:

• Education:
  • Bachelor’s Degree in Accounting or other related field required
  • 1 year commensurate experience per degree year may be substituted
• Experience:
  • Experience in customer service atmosphere required
  • Customer service experience in a financial account position preferred
  • Experience in accounting is strongly preferred
  • Bilingual Strongly preferred

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Hard skills: Intermediate proficiency with Microsoft Office suite required, experience with large scale accounting systems strongly preferred, 10 key by touch, high level of accuracy
  • Soft Skills: Ability to learn new software applications and computer programs; ability to type efficiently and accurately; comfortable handling multiple interruptions and adjusting priorities throughout the workday; ability to communicate effectively (both orally and in writing) with diverse individuals and to consistently handle interpersonal situations in a professional and respectful manner; excellent memory and organizational ability, ability to set priorities, organize workload, handle multiple responsibilities simultaneously and to meet deadlines, and sufficient arithmetic skills to perform routine accounting and mathematical computations, bilingual strongly preferred
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision
  • Possible evening/weekend work

Job Function(s): Accounting and Finance 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert