Credit and Collections Coordinator

Req ID: 402520 

BASIC PURPOSE: Provides first line service support for Love’s Retail credit programs (Love’s Express, Tire Care Express). This position is a member of Retail Support Team who provides primary customer support for incoming credit/account issues and related communications (typically Mon – Fri  / 8am - 5pm).

MAJOR RESPONSIBILITIES:

• Make outbound calls to customers regarding past due invoices.
• Complete daily reporting.
• Reconcile accounts that have disputes or inaccuracies.
• Address customer issues, questions, and complaints in a timely manner.
• Problem solve and analyze situations to determine best solution.
• Serve as liaison between the customer, sales team, and Love’s internal departments.
• Operate office equipment including computers, and phone software as necessary.
• Accept and process phone payments through the Payconnexion system
• Assist customers in using online bill pay and invoice viewing features as requested.
• Promote services and provide a level of support which drives overall customer satisfaction. 
• Participate in weekly team meetings required to discuss specific accounts.

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required
  • Some college is a plus
• Experience:
  • B2B Collection experience in a fast-paced atmosphere.
  • Microsoft office products (primarily Word and Excel).
  • Phone System/Software experience
  • SAP experience is a plus

      SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Excellent customer service and communication skills                                                                
  • Knowledge of Billing and Collections procedures
  • Ability to prioritize and multitask
  • Attention to detail and accuracy
  • Team player who takes ownership of personal duties as well as team goals
  • Good listening skills
  • Problem solving skills

• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

Job Function(s): Accounting and Finance 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert