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Corporate Support Technician II

Location: 

Oklahoma City, OK, US, 73120

Req ID: 244387 

 

BASIC PURPOSE: The primary purpose of the Corporate Support Technician II role is to provide first level support to ensure proper computing and telecommunications operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands on help at the desktop level.

 

MAJOR RESPONSIBILITIES:

  • Field incoming help requests from users via telephone, e-mail and in person in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
  • Build rapport and elicit problem details from customers.
  • Prioritize and schedule resolution. Escalate problems (when required) to the appropriately experienced technician, analyst, developer or administrator.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful attempts to resolve the issue.
  • Use diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, frequently asked question resources on the Internet to aid in problem resolution.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, telephones, implementing file backups, and configuring systems applications.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Perform post-resolution follow-ups with customers to ensure resolutions remain successful and have not caused any other issues.
  • User Support Administrative Duties
  • Share Point Support
  • Other duties assigned as needed.


EDUCATION AND EXPERIENCE: 

  • Education:
    • HS Diploma or equivalent required 
    • Associates Degree in the field of Computer Science
    • Current hardware/software certifications (A+, MCP) preferred
  • Experience:
    • Six months experience in the computer support field or six months experience in a computer support role


SKILLS AND PHYSICAL DEMANDS:

  • Skills: 
    • Hard Skills: Working knowledge of desktop computers, laptops, telephones, peripherals, Windows XP, Windows 7 and the Microsoft Office Suite
    • Soft Skills: Strong customer service orientation; effective interpersonal and relationship-building skills; strong written and oral communication skills; analytical and problem-solving abilities, with keen attention to detail; self-motivated and directed, with the ability to effectively prioritize and execute tasks under littler supervision; experience working in a team-oriented, collaborative environment
  • Typical Physical Demands: 
    • On-call availability as needed.
    • Requires prolonged sitting, some bending and stooping.
    • Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.
    • Manual dexterity sufficient to operate a computer keyboard, mouse, hand and power tools, and to handle other computer components.
    • Requires normal range of hearing and vision.

 

Job Function(s): Information Technology 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Technical Support, Telecom, Telecommunications, Technician, Computer Science, Technology