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Corporate IT Trainer

Location: 

Oklahoma City, OK, US, 73120

Req ID: 140250

BASIC PURPOSE: The Corporate IT Trainer role serves Love’s corporate employees by providing expert technology support for devices such as laptops, desktops, mobile devices, printers, peripherals, etc with primary positioning in a visible location. This position will require the utmost customer service and professionalism. It will also require extensive teamwork in working with other groups to resolve complex technical issues.

The ideal candidate will have experience providing technical support and advice to executive level clients, including business owners, CEO’s, VP’s and the like, and a proven track record of providing exceptional customer service in a technical support role.

Every day is an opportunity for you to build relationships, move quickly and drive results that helps support corporate employees and their ability to do their jobs well.  

 

MAJOR RESPONSIBILITIES:

As a trainer, you're highly skilled at uncovering customers' needs, then following through with enlightening solutions. Your success is measured by team and individual productivity as well as overall tech stop performance. You're proud to represent Love’s, and you get great satisfaction from helping customers develop highly productive working habits empowered by technology.

  • Provide “white-glove” technical support and advice to Love’s Family of Companies corporate users.
  • Strong people skills-you're approachable, a good listener, and empathetic.
  • Ability to deliver great customer experiences in any environment and to be invigorated by constant personal interaction.
  • Strong communication skills that let you converse as freely and comfortably with small groups as with individual customers.
  • Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
  • Ability to adhere to a schedule of customer appointments. An aptitude for acquiring skills in technical repairs and an eagerness to learn about all products and devices.
  • Provide insightful advice and friendly, hands-on technical support to Love’s corporate employees.
  • Earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. Identify problems and provide feedback to ensure our customer service stays relevant and current.
  • Provide exceptional customer service to corporate users while maintaining the highest levels of courtesy and professionalism.
  • Likely to juggle more than one customer while staying conscious of their time demands as well as your own.
  • Strong interest in technology, maintain curiosity on new products and solutions, and demonstrate agility at learning new products and features.
  • Experience with integration and driving adoption of new technologies, particularly in a complex, large scale organization.
  • Ability to lead and train all experience levels and jobs to utilize cloud based solutions.
  • Willing to learn and embrace the guidelines behind Love's unique style of service and fulfill the tech stop’s service commitment of fast, clean and friendly.
  • Manually enter information in the ticketing system and manage tickets according to the incident management guidelines for the team.
  • Assist Manager with purchasing hardware, software and peripheral equipment.
  • Responsible for documentation of Tech Stop processes and procedures as related to training and knowledge base administration. Experience adapting to challenges, providing support, and guiding communications in a constantly changing retail environment. Cross-industry experience is welcome - a retail background is not necessary.
  • Other duties assigned as needed.

 

EDUCATION AND EXPERIENCE:

  • Education:
    • Bachelor’s Degree in the field of Computer Science/Management of Information Systems, Business Administration, Marketing or a similar field

 

  • Experience:
    • 3 years in a Desktop or Executive Liaison Position
    • 3 years of  IT leadership experience
    • PREFERRED: Previous experience in a 24x7x365 IT Operations environment; experience with Microsoft System Center

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Hard Skills: Technical knowledge of desktop/laptop computers, Apple products, peripherals, Windows 7 and 10, Microsoft Office 365 and Suite; technical writing ability to develop knowledge base articles
    • Soft Skills: Strong customer service orientation; effective interpersonal and relationship-building skills; excellent written and oral communication skills; analytical and problem-solving abilities, with keen attention to detail; self-motivated and directed, with the ability to effectively prioritize and execute tasks under littler supervision; experience working in a team-oriented, collaborative environment; Demonstrated ability to read and write fluently in English.

 

  • Typical Physical Demands:
    • On-call availability as needed.
    • Requires prolonged standing, some bending and stooping.
    • Lifting and transporting moderately heavy objects, such as computers and peripherals.
    • Manual dexterity sufficient to operate a computer keyboard, mouse, and to handle other computer components.
    • Requires normal range of hearing and vision.

 

Love’s Tech Stop Unique Style of Service:

  • Great People Who Care
  • Fast
  • Clean
  • Friendly

Job Function(s): [[mfield1]]

Founded in 1964 by Tom Love, Love’s Family of Companies is headquartered in Oklahoma City, Oklahoma, and remains entirely family owned and operated. With more than 300 locations in 40 states, Love’s approximate growth rate is 20 stores per year. Love’s has consistently ranked in the top 10 on Forbes’ Magazine’s annual listing of America’s largest privately held companies. From the first filling station in Watonga, Oklahoma, the Love’s commitment has remained the same: “Clean Places, Friendly Faces.”

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Information Systems, Computer Science, Cloud, Technical Writer, Technical Support, Technology