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Contact Center Training Intern (Summer 2022)

Location: 

Oklahoma City, OK, US, 73120

Req ID: 282588 

 

Love's College Intern Program

The Love’s college internship program is frequently referred to as the best in Oklahoma City. This rapidly growing program provides opportunities for students in multiple areas of the business to receive employee level experience, not just busy work. Students gain valuable knowledge that they can’t get in a classroom; they are guided through proper etiquette of a professional corporate setting. With a high percentage of full time offers, Love’s takes the time to invest not only in the students, but in their future.

 

Over the course of the summer, Love’s interns also participate in the following activities:

  • Experience multiple business operations
  • Q&A sessions with executives
  • Participation in Greater Grads: InternOKC
  • Community volunteering activities
  • Social-networking events
  • Instructor led Training (Technical and Soft Skills) 
  • Mentor program
  • Structured performance feedback
  • Formal presentation to Love’s leadership

 

Contact Center Training Internship

BASIC PURPOSE: The Contact Center Training Intern will work with the Customer Service Trainers and the Help Desk Trainer to support ongoing and new training efforts, including curriculum & training design.

 

MAJOR RESPONSIBILITIES:

  • Prepare classroom and training materials prior to each new hire training class.
  • Support onboarding efforts for new hire training classes
  • Communicate with leadership to identify training needs including continuation training.
  • Research new instructional training methods and training metrics
  • Assist in e-learning training methods including video/podcasts
  • Research trends in leadership development
  • Design presentation templates
  • Assist in curriculum development for leadership training program.
  • Participate in classroom training modules.
     

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Currently enrolled in four year university program, a sophomore level or above (pursuing a Bachelor’s Degree in Business Administration, Human Resources, Learning, Education, Marketing or related degree).
  • Experience:
    • Experience working in creative and productive team environment, working with deadlines and some research experience

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Knowledge of basic computer hardware and peripherals
    • Ability to absorb and retain information quickly
    • Ability to present ideas in user-friendly language
    • Highly self-motivated and directed
    • Keen attention to detail
    • Critical thinking abilities
    • Ability to effectively prioritize and execute tasks in a high-pressure environment
    • Customer service or soft skills
    • Excellent verbal and written communication skills
    • Knowledge of Microsoft Office
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping
    • 40-hour on-site work week
    • Occasional lifting up to 25 pounds
    • Manual dexterity sufficient to operate a computer keyboard and calculator
    • Requires normal range of hearing and vision

Job Function(s): Corporate 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Intern, Part Time, Seasonal, Training, Summer Internship, Entry Level, Retail, Operations