Collections Representative

Req ID: 451541 

BASIC PURPOSE: The Collections Representative is responsible for monitoring customer payment activity and contacting the customer for payment resolution.   

MAJOR RESPONSIBILITIES:

• Work with customers to resolve past due balances, primarily via telephone.
• Research and resolve customer disputes.
• Assist with client liquidations.  
• Assist Account Representatives with verification of account balances as needed.
• Investigate returned payments.
• Handle other assigned duties as needed.

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required.
• Experience:
  • 1-3 years of experience with commercial collection, customer service, or call center experience is preferred.

     SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Ability to make 50+ collection calls per day.
  • Ability to reprioritize throughout the day as demands change.
  • Excellent phone skills.
  • Excellent dispute resolution and problem-solving skills.
  • Knowledge of Microsoft Office.
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Occasional lifting up to 25 pounds.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Requires normal range of hearing and vision.

Job Function(s): Corporate 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert