Collections Coordinator

Req ID: 451732 

** Benefits: 401(k) with 100% company match up to 5%,  Paid Time Off,  Medical/Dental/Vision Insurance,  Tuition Assistance Program,  Hiring Immediately  **

ABOUT THE POSITION:

•  The collections coordinator position provides first line service support for Love’s retail credit programs such as Love’s Express program and Tire Care Express program.This position is a member of retail credit team who provides primary customer support for incoming receivables and related account issues.
• This is a full-time position, 40 hours per week.
• The typical work hours for this full-time position are Monday-Friday from 8am-5pm.
• This position is located at Love's corporate headquarters office in Oklahoma City.

MAJOR RESPONSIBILITIES:

• Make outbound collections calls to customers regarding past due invoices.
• Take inbound calls from customers and internal departments regarding past due commercial accounts.
• Reconcile accounts that have disputes or inaccuracies.
• Address customer issues, questions, and complaints in a timely manner.
• Serve as liaison between the customer, sales team, and Love’s internal departments.
• Operate office equipment including computers and phone software.
• Assist customers in using online bill pay and invoice viewing features as requested.
• Promote services and provide a level of support which drives overall customer satisfaction. 
• Participate in weekly team meetings required to discuss specific client accounts.

EXPERIENCE AND SKILLS:

• Experience working in receivables or collections is required.
• Experience with B2B collection.
• Experience working in a fast-paced environment.
• Microsoft office experience (primarily Outlook and Excel).
• Phone System/Software experience is a must.
• SAP experience is a plus.
• Excellent customer service and communication skills written and verbal.
• Knowledge of Receivables and Collections procedures.
• Attention to detail and accuracy.

**This position is located at Love's corporate office in Oklahoma City.**

Job Function(s): Accounting and Finance 

Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.

The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets.
• Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.
• Musket, a rapidly growing, Houston-based commodities supplier and trader.
• Trillium, a Houston-based alternative fuels expert.
• TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.