Client Management Coordinator

Req ID: 414222 

BASIC PURPOSE: The LEX Launch Team Coordinator is responsible for communicating with new Love's Express clients to ensure a smooth onboarding process. The LLT group provides firsthand knowledge through phone and email support to clients in areas such as card/tag production and processing, purchase policy modifications and account edits, transactional reporting, basic troubleshooting and customer portal demonstrations for self-management. LEX Launch Team Coordinators are responsible for understanding these products/services and utilizing various systems and platforms in order to service the client inquiries and support requests while working closely with various internal departments throughout the company.

MAJOR RESPONSIBILITIES:

• Placing outbound calls/emails to new LEX customers 14 and 30 days from account completion
• Scheduling Customer Portal and QuikQ Portal walk throughs with LEX customers as needed
• Resolve problems by researching and working with other departments and vendors
• Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
• Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality
• Other duties assigned as needed

EDUCATION AND EXPERIENCE:

• Education:
  • HS Diploma or equivalent required, college preferred
• Experience:
  • Excellent customer service and active listening skills
  • Excellent communication (verbal and written) skills
  • Demonstrated experience working well in a close team environment
  • Possess demonstrated ability to determine when to refer issues versus handle them personally 

      SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Ability to manage numerous competing demands in an extremely high stress environment
  • Ability to work with multiple departments and customers in stressful situations
  • Excellent working knowledge of Microsoft Office 
  • High attention to detail, with follow through to completion of tasks
  • Strong problem-solving skills, multitasking capabilities
  • High level of professionalism and customer orientation
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision

Job Function(s): Corporate 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert