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Category Management Support (Tobacco)


Oklahoma City, OK, US, 73120

Req ID: 144306 


BASIC PURPOSE: The Category Management Support (CMS) position is responsible for touching every aspect of the day to day business processes for consumable buying for all 500+ Love’s Travel Stop Locations. The buying process includes, but is not limited to Distributions, Item Maintenance, Support Operations, and Communication (D.I.S.C). The CMS will be proficient in all merchandising software for reporting and item setup. 




  • Work with all aspects of our primary distributor (McLane) as it relates to product item management, distributions, communications, planogram maintenances that are facilitated through the category manager.  This can include a system provided by Category Managers and Divisional Marketing Managers or via electronic supplier communication interfaces (EDI) or via other approved forms. 
  • Maintain strong vendor relations that require requesting vendor/item catalog files and determine best practices on collection of data through EDI or Vendor Link.
  • Item cost and retail maintenance for new suppliers and linking items for authorized stores, includes communicating with store Operations Teams to troubleshoot non-scanning, pricing discrepancies or inventory control issues. 
  • Maintain and manage monthly promotional plans as designated from the Category Manager for all types of manufactures that distribute through the key distributors such as McLane.
  • Work with vendor partner to identify miss-shipments and develop store level resolution.
  • Maintain and track store specific distributions to assure timely delivery for all 500+ Locations.
  • Prioritize and plan duties during the week/month to optimize time lines and deadlines that require timely updates of internal item management of cost, pack size changes, plan-a-gram updates, and distribution to stores.
  • Manage all reporting functions and production reports of sales for all assigned categories. 
  • Assist in testing and implementing new procedures or software upgrades and/or implementation.
  • Manage product placement accuracy and Planogram (POGs) integrity in the Love’s POG Database as needed. 
  • Manage and create reports and provide recommendations based on the analysis.
  • Other duties assigned as needed.
    Item Maintenance: 
  • Utilize Vendorlink to review vendor submitted files for accuracy, approve inputs, and make corrections as needed.
  • Manage monthly promotional plans and assist with executing monthly marketing plans. Includes decisions on good use of non-proprietary software used to implement these plans so that they support execution in stores.
  • Work with Vendorlink team to fix store level maintenance issues, replacement items, and manage store level distributions that support category initiatives. 
  • Work with manufactures that supply their items from a distributor such as McLane to manage their item submission, retail changes, etc., from end to end using Vendorlink.

Support operations

  • Answer questions from stores, store support, Vendorlink, etc… for given categories.
  • Create solutions based upon Divisional Merchandising Manager (DMM) requests.
  • Assist in testing and implementing new procedures or software upgrades and/or implementation.
  • Communicate to team that range from Retail Specialist, Vendorlink, Marketing, Store Operation including Division Directors, and weekly conference calls to Merchandising teams.  Including and not limited to various vendor partners, category managers, and senior management.
  • Elevate Issues to Category Manager teams that become trends for further support and direction.
  • Create and support communications to the field Divisional Marketing Manager’s that support direction from the Category Manager




  • Education:
      • HS Diploma or equivalent required
      • Bachelors degree preferred
  • Experience:
      • Experience in Retail preferred
      • Accounts Payable, Supply Chain, and experience with technical developments or implementation a plus
      • Experience managing vendor relations a plus
  • Skills:
    • Hard skills: Knowledge of Microsoft Office
    • Soft Skills: Stable work history, good oral and verbal communications skills, team player, keen attention to detail, self motivated, ability to work in a fast paced environment and strong analytical skills
  • Typical Physical Demands:
    • Scheduling flexibility.
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
      • Manual dexterity sufficient to operate a computer keyboard and calculator.
      • Requires normal range of hearing and vision.

Job Function(s): Corporate 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Category Manager, Manager, Accounts Payable, Merchandising, Marketing Manager, Retail, Management, Finance, Marketing