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Business Systems Lead


Oklahoma City, OK, US, 73120

Req ID: 143666 


BASIC PURPOSE: The IT Business Systems Lead is responsible for successfully leading the people, process and technology to deliver strategic initiatives spanning multiple merchandising systems including: Merchandise analytics, vendor management and space planning. 



  • Lead an internal team of Business Analysts, Quality Assurance and Project Management team members who drive implementation and improvement projects for Merchandise related process and solutions.
  • Collaborate with other team leads responsible for related function and technical areas (DBA’s, Inventory, Point of Sale, Customer Analytics & Reporting, etc.)
  • Serve as managing liaison between internal IT teams and 3rd party resources including offshore development and operational monitoring.
  • Oversee multiple agile scrum-teams – providing guidance and coaching to optimize team performance.  Fills in as scrum master when needed.
  • Serve as the subject matter expert of business acumen in the areas of merchandising analytics, KPI’s and dashboard reporting.
  • Manage stakeholder expectations and provide recurring updates on project updates.
  • Work with the Product Owner(s) where necessary to help define, document and deliver required deliverables to support projects.  This may include assistance in organizing product backlog and understanding technology dependencies.
  • Provide input to establishing performance measurements to be able to control and report end-to-end process and system performance
  • Manage the internal Statement of Work process – business review, updates and approvals for new projects.
  • Oversee onboarding & offboarding of 3rd party contract resources both offshore & onshore.
  • Effectively conduct large meetings spanning multiple teams on complex matters.
  • Identify opportunities for application optimization, redesign, or enhancements to enable business units and grow customer base.
  • Assist in release planning and deployment activities.
  • Lead end-user support process and team members including monitoring and enforcement of SLA’s and key metrics.
  • Contribute to the development of process standards and evaluation of tools as needed.
  • Perform feasibility studies, solution reviews and/or proof-of-concepts as part of project evaluation.
  • Engage in building strong relationships with key stakeholders, subject matter experts and team members to earn their trust, confidence and respect.
  • Lead development of team members and their career progressions.



  • Education:
      • Bachelor’s/Master’s degree in MIS, Business, Technology or related field
      • Certified Scrum Master (CSM) or Certified Business Analysis Professional (CBAP) Certifications are a plus but not required
  • Experience:
      • Minimum of 10+ years’ experience in business systems analysis and/or project management.
      • Strong knowledge of retail merchandising and supply-chain business processes.
      • Experience and familiarity with best practices on internal reporting, KPI’s/dashboards and Tableau reporting.
      • Proven understanding of databases, systems integration, application development and reporting.
      • Agile methodology experience including Scrum.
      • Familiarity with software development, team communication & ticketing tools (Azure DevOps, Microsoft Teams, Salesforce Service Cloud, etc.)
      • Experience creating detailed documentation and giving presentations.



  • Skills:
    • Quick learner with an ability to ramp up in technologies and modules to meet business needs.
    • Ability to prioritize and manage numerous competing demands in a high stress environment.
    • Thorough knowledge of Microsoft Office products: Word, Visio, Excel, PowerPoint, Project and SharePoint.
    • Work independently and make decisions quickly when necessary.
    • Basic knowledge of databases, systems integration, application development and reporting.
    • Ability to facilitate and lead very complex discussions in a mixed technical and business team environment.
    • Capable of thinking of the big picture and sorting through an ambiguous environment.
    • Ability to manage 100+ emails per day.
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.

Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Merchandising, Developer, Application Developer, Supply, Cloud, Retail, Technology, Operations