Share this Job

Business Systems Analyst - POS Systems


Oklahoma City, OK, US, 73120

Req ID: 205025 


<span style="font-family:"72",Arial,Helvetica,sans-serif">BASIC PURPOSE: The Business Systems Analyst role is to support the installation, configuration, maintenance, and troubleshooting of retail solutions.  This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize the benefit of Love’s IT systems investments.

<span style="font-family:"72",Arial,Helvetica,sans-serif"> 

<span style="font-family:"72",Arial,Helvetica,sans-serif">MAJOR RESPONSIBILITIES:

  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Review and analyze the effectiveness and efficiency of multiple existing systems and develop strategies for improving or further leveraging store systems.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Ensure compatibility and interoperability of store systems.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Assist in the deployment of new applications and enhancements to existing applications.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Advise on software specifications and assist in the review process to provide direction to vendors
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Assist in the planning, design, development, of new applications and enhancements to existing applications.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Contribute to system training materials for end users on all modified and new systems.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Provide root-cause analysis and communicate results to the various vendors
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Other duties assigned as needed.

<span style="font-family:"72",Arial,Helvetica,sans-serif"> 

<span style="font-family:"72",Arial,Helvetica,sans-serif">EDUCATION AND EXPERIENCE:

<span style="font-family:"72",Arial,Helvetica,sans-serif">Education:

  • <span style="font-family:"72",Arial,Helvetica,sans-serif">HS Diploma or equivalent required
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">College diploma or university degree in the field of computer/information science, management information systems, or equivalent work experience preferred.

<span style="font-family:"72",Arial,Helvetica,sans-serif">Experience:

  • <span style="font-family:"72",Arial,Helvetica,sans-serif">3-5 years of proven experience in implementing, supporting, and troubleshooting software and hardware solutions, systems, or products.  
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Ideal Experience (not required): Working knowledge of retail systems, payments processes, and fueling software; NCR, Verifone/AJB, Xpient


<span style="font-family:"72",Arial,Helvetica,sans-serif">SKILLS AND PHYSICAL DEMANDS:

<span style="font-family:"72",Arial,Helvetica,sans-serif">Skills:

  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Hard Skills: Ability to become a subject matter expert in any application; ability to troubleshoot application errors/exceptions including parsing logs in various formats (CSV, TSV, XML, etc.) and recreate issues in the lab environment; working knowledge of SQL, to include basic sub-queries; working knowledge of network and Windows operating systems; working knowledge of current computer/network hardware, protocols, and standards; basic scripting skills required; ability to use an office suite such as MS Office;
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Soft Skills: Excellent written and oral communication skills; excellent listening and interpersonal skills; ability to conduct research into systems issues and products as required; ability to communicate ideas in both technical and user-friendly language; highly self-motivated and directed; keen attention to detail; proven analytical and creative problem-solving abilities; ability to effectively prioritize and execute tasks in a high-pressure environment; strong customer service orientation; experience working in a team-oriented, collaborative environment; ability to operate independently as required; ability to validate vendor documentation for completeness and accuracy

<span style="font-family:"72",Arial,Helvetica,sans-serif">Typical Physical Demands:

  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Occasional evening and weekend work to meet deadlines.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">After-hours on-call support in a rotation.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Occasional travel may be required.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Requires prolonged sitting, some bending and stooping.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Lifting and transporting of moderately heavy objects, such as computers and peripherals.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Manual dexterity sufficient to operate a computer keyboard, mouse, power tools, and other computer components.
  • <span style="font-family:"72",Arial,Helvetica,sans-serif">Requires normal range of hearing and vision.

Job Function(s): Information Technology 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Oklahoma City
Nearest Secondary Market: Oklahoma

Job Segment: Systems Analyst, Developer, Database, XML, Information Systems, Technology