Business Systems Analyst III

Req ID: 407915 

BASIC PURPOSE: Perform business analysis activities for the Gemini team, including requirements elicitation, tracking, clarification and communication, specification writing, analysis for agile methodology, recommending and validating solutions. This position will focus on business analysis related to functionality to the Gemini lines of business and cross-functional needs for the Love’s Family of Companies.

MAJOR RESPONSIBILITIES:

• Analyze and document as-is and to-be processes, data and systems utilizing appropriate diagramming and documentation methodologies
• Elicit, communicate and manage requirements
• Working knowledge of business areas supported (transportation management, logistics, dispatch, fuel supply chain, etc.) to help identify and recommend system solutions
• Understand integration points between internal and external systems relevant to business processes and systems supported
• Understand and ensure that quality standards are met relevant to documentation and solution delivery – complete solution specifications and functional design documents, acceptance criteria in user stories and other forms of requirements documentation
• Work with technical resources to deliver solutions, troubleshoot issues, and identify and drive continuous improvement
• Creation and execution of test plans and scripts in support of solution delivery
• Perform root cause analysis of issues and recommend resolutions
• Work with senior team members and business leads to prioritize work
• Clearly communicate work status to business leads, manager, and other stakeholders
• Work on project delivery and support once solutions are in production
• Identify tasks and resources necessary to engage in delivery of solutions
• Identify monitoring and error handling required to support solutions
• Identify trends and exceptions in processes and make recommendations for course of action
• Actively build strong working relationships with business stakeholders and IT counterparts with strong customer service focus
• Other duties assigned as needed

EDUCATION AND EXPERIENCE:

• Education:
  • Bachelor’s Degree or equivalent experience
• Experience:
  • 5+ years directly related experience in an analyst or relevant business position
• Must be eligible to work in the US without sponsorship

      SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Knowledge of transportation solutions, such as SAP TM, PDI Logistics/Telapoint or other order scheduling, transportation management, and dispatching solutions
  • Critical thinking and root cause analysis
  • Facilitation and communication skills, including ability to communicate according to audience
  • Typical line of communication is at the peer level and to direct supervisor/manager within the IT organization and across levels within the business areas supported
  • Ability to be flexible in an ambiguous environment
  • Ability to work within resource and time constraints on multiple assignments
  • Ability to manage 50+ emails per day
  • Ability to proficiently execute job responsibilities independently on numerous assignments of critical nature
  • Excellent verbal and written communication skills
  • Knowledge of Microsoft Suite of tools, including: Office, Visio, Project, Azure DevOps
  • Experience in diagramming techniques and technology (Visio, Lucidchart) to support clarification and communication of requirements
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision
  • Requires occasional visits to warehouse and production facilities with exposure to loud noises

Job Function(s): Information Technology 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert