Business Systems Analyst II - POS Systems Support

Req ID: 413779 

BASIC PURPOSE: The Business Systems Analyst role is to support the installation, configuration, maintenance, and troubleshooting of retail solutions.  This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve system issues to maximize the benefit of Love’s IT systems investments.

MAJOR RESPONSIBILITIES:

• Review and analyze the effectiveness and efficiency of multiple existing systems and develop strategies for improving or further leveraging store systems.
• Ensure compatibility and interoperability of store systems.
• Assist in the deployment of new applications and enhancements to existing applications.
• Conduct research on hardware and software products to justify recommendations and to support purchasing efforts.
• Advise on software specifications and assist in the review process to provide direction to vendors
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Assist in the planning, design, development, of new applications and enhancements to existing applications.
• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.
• Contribute to system training materials for end users on all modified and new systems.
• Provide root-cause analysis and communicate results to the various vendors
• Other duties assigned as needed.

EDUCATION AND EXPERIENCE:

• Education:
  • Bachelor’s Degree preferred
• Experience:
  • 5+ years directly related experience in an analyst or relevant business position
• Must be eligible to work in the US without sponsorship

      SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Critical thinking and root cause analysis
  • Facilitation and communication skills, including ability to communicate according to audience
  • Typical line of communication is at the peer level and to direct supervisor
  • Ability to be flexible in an ambiguous environment
  • Ability to work within resource and time constraints on multiple assignments
  • Ability to proficiently execute job responsibilities independently on numerous assignments of critical nature
  • Excellent verbal and written communication skills
  • Knowledge of Microsoft Suite of tools, including: Office, Visio, Project, Azure DevOps
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping
  • Occasional lifting up to 25 pounds
  • Manual dexterity sufficient to operate a computer keyboard and calculator
  • Requires normal range of hearing and vision
  • Requires occasional visits to warehouse and production facilities with exposure to loud noises

Job Function(s): Information Technology 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert