Business Systems Analyst - Food Services

Req ID: 325689 

BASIC PURPOSE: The Business Systems Analyst – Food Services supports the IT solutions, processes, and applications for Food Services as well as participates in the development of new technical solutions, by performing system analysis, application, and technical support for the Food Services Department (QSR Restaurant and Deli).  This position also supports the research of issues/problems, plans, tests, and implements solutions to ensure stable operation of Love’s store technology, infrastructure, and the Food Services Department. In this role you will use proven communication and analytical problem-solving skills to interact with software engineers, systems administrators, project managers, store employees, and vendors to help identify, communicate, and resolve system issues to maximize the benefit of Love’s IT systems. 

MAIN RESPONSIBILITIES:

• Develop, test, and support existing functionality and applications for the POS, back office, technical store, and restaurant (QSR) hardware
• Program, test, implement, and support menu functionality and configuration changes for the POS and Back Office applications
• Build, assist, update, and deploy new applications and functionality enhancements to existing applications
• Coordinate and perform in-depth testing, including unit, functional, full regression, and user acceptance testing
• Provide orientation and training to end users for updated and new systems
• Responsible for working with store personnel to answer system related questions and troubleshoot system issues
• Document all technical processes, changes, and solutions
• Participate in the on-call rotation (normally 2 weeks a month)
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Research, design, test, and implement new technical solutions that improve Love’s Food Services Department

EDUCATION AND EXPERIENCE:

• Education:
  • Bachelor’s degree preferred or equivalent experience
• Experience:
  • Experience in the design and implementation of software and hardware solutions, systems, or products is preferred
  • Experience with the Par Brink POS and Data Central Back Office a plus
  • Experience in Food Service or Restaurant Technology is highly preferred
  • Experience and technical support with retail applications (Inventory, Point of Sale, Payments, hardware and software integrations, etc.) preferred
  • Working technical knowledge of MS SQL preferred
  • QA/Testing experience preferred
  • Experience in data analysis and reporting preferred
  • Knowledge of retail systems preferred
  • Knowledge of EDI business process is a plus
  • Windows Server administration experience preferred
  • Experience with Azure Dev Ops / Agile Methodology desired

SKILLS AND PHYSICAL DEMANDS:

• Skills:
  • Ability to manage 200+ emails per day
  • Ability to communicate ideas in both technical and user-friendly language
  • Proven analytical and creative problem-solving abilities
  • Excellent verbal and written communication skills
  • Knowledge of Microsoft products and tool
• Typical Physical Demands:
  • Requires prolonged sitting, some bending and stooping.
  • Requires normal range of hearing and vision.
  • Manual dexterity sufficient to operate a computer keyboard and calculator.
  • Occasional lifting up to 25 pounds.

Job Function(s): Information Technology 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

• Gemini Motor Transport, one of the industry’s safest trucking fleets
• Speedco, the light mechanical and trucking service specialists
• Musket, a rapidly growing, Houston-based commodities supplier and trader
• Trillium, a Houston-based alternative fuels expert