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Sales Support Specialist (REMOTE)

Location: 

Nashville, TN, US, 37115

Req ID: 328466 

 

 

BASIC PURPOSES: The primary purpose of this remote position is to manage and solve customer’s Truck Care maintenance back-office issues. 

 

MAJOR RESPONSIBILITIES:

  • Manage a portfolio of Fleet accounts; respond to customer maintenance issues, solve issues where applicable, identify who within Love’s can fix issues, follow up with internal resources until issue is solved, contact customer with resolution.
  • Fix billing issues, find absent PO’s,and/or facilitate communication between store management and customers to resolve customer concerns
  • Work as a team with the Total Truck Rep, Regional Account Manager and Area Manager to solve Truck Care related issues to improve customer service.
  • Report generation and analytics
  • Responsible for complete and accurate customer data within Salesforce customer management software
  • Communicate with Fleet customers on a daily basis and as needed
  • Other duties assigned as needed.

 

EDUCATION AND EXPERIENCE:

  • Education:
    • High school diploma or equivalent
    • Bachelor’s Degree in Business Administration, Management or Marketing preferred
  • Experience: 
    • 2-3 years’ experience in customer service or customer focused account management preferred

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Self-motivated, sales driven and detail oriented individual. This individual will office from home and must be a self-starter.
    • Proficient in Microsoft Office Outlook, Microsoft Excel, and ability to learn new software applications and computer programs.
    • Excellent verbal and written communication skills.
    • Team work and time management skills
    • Must be available for occasional evening and/or weekend work
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.

 

Job Function(s): Corporate 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Nashville

Job Segment: Sales Support, Sales