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Collections Specialist

Location: 

Memphis, TN, US, 38120

Req ID: 239104 

 

*This position is located at the Vero Business Capital office in Memphis, TN. Vero BC is a subsidiary of Love's.*

 

BASIC PURPOSE: As an Accounts Receivable Specialist, your primary responsibility is managing accounts receivable for our clients. This position is strictly business-to-business accounts receivable (very customer-service focused) and working with customers by telephone and email to recover unpaid invoices. The use of Vero’s computerized system is required for tracking and information gathering. A secondary responsibility will be either working with the Credit Department by confirming the accuracy of invoices for buyouts and recommending appropriate action to the Credit and Collections Manager or handling “hot checks”.

 

MAJOR RESPONSIBILITIES:

  • Contact debtors (customers) within an assigned portfolio to facilitate the invoice verification process and payment of all invoices, while educating our client’s customers Vero’s service and documenting all calls for tracking and information gathering.
  • Handle about 75-85 outbound collections calls per day.
  • Handle all incoming calls from customers requesting additional documentation regarding outstanding invoices.
  • Respond to all requests in a prompt and efficient manner. Strive to achieve customer satisfaction and problem resolution on every call.
  • Work with the Credit Department by confirming the accuracy of invoices for buyouts.
  • Contact customers and clients regarding hot checks and train on proper procedures.
  • Take ownership of assigned projects to ensure superior customer service and reduce company delinquencies.
  • Meet individual and unit performance goals for Accounts Receivables as defined by management.
  • Perform other duties and special projects as needed.

 

EDUCATION AND EXPERIENCE:

  • Education:
    • HS Diploma or equivalent required
    • Bachelor’s degree in business or a related field preferred
  • Experience:
    • 2 years of experience in collections, customer service, or commercial (business-to-business) accounts receivable preferred

 

SKILLS AND PHYSICAL DEMANDS:

  • Skills:
    • Must be highly skilled at problem solving and dispute resolution
    • Knowledge of Microsoft Office (Excel, Word, etc.) and Lotus
    • Excellent phone skills
    • Must be detail-oriented, resourceful, and possess time-management skills
    • Ability to multi-task and work in a fast-paced environment
    • Ability to maintain client focus and work with the team to solve communication problems
    • Proven interpersonal skills that build effective relationships with team members in a manner that fosters an environment of integrity and trust
    • Must be able to handle sensitive and confidential situations
    • Ability to communicate clearly through verbal, written, and face-to-face methods
    • Ability to work well independently and in a team environment
  • Typical Physical Demands:
    • Requires prolonged sitting, some bending and stooping.
    • Occasional lifting up to 25 pounds.
    • Manual dexterity sufficient to operate a computer keyboard and calculator.
    • Requires normal range of hearing and vision.

 

Job Function(s): Accounting and Finance 

 

Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert

 

The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.


Nearest Major Market: Memphis

Job Segment: Accounts Receivable, Collections, Finance