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Retail Mystery Shopper


Lubbock, TX, US, 75201

Req ID: 167183 




The primary purpose of the Field Retail Customer Service Evaluator is to travel to stores throughout a multi-state region and mystery shop Love’s stores to observe, evaluate and report store operations from a customer’s point-of-view. The Field Retail Customer Service Evaluator position may present the opportunity for career advancement into store management.




  • Mystery shop (pose as a customer) within a multi-state region, traveling by car and/or plane.

  • Observe and evaluate Love’s retail, food service and tire care operations.

  • Provide detailed reports and feedback about store experience.

  • Other duties assigned as needed.



  • Education:
    • High school diploma or equivalent required   

  • Experience:
    • 3-5 years related experience preferred

    • 2+ years retail management or lead experience preferred




  • Skills:

    • Exhibit a customer service attitude and must be detail oriented and highly self-motivated.
    • Able to handle travel independently.
    • Willing to work extended hours.
    • Superior time management and planning skills
    • Proficient with Microsoft Office products.
    • Proficient with Apple iPhone and iPad technology.
    • Ability to translate reporting into verbal, voice recorded, communication.
  • Typical Physical Demands:

    • Travel up to 5 days and 4 nights per week

    • Ability to work 3-4 weekends per month.

    • Daily independent travel by car or plane, mostly at night with regular overnight hotel stays.

    • Clean driving record and valid driver’s license required.

    • Ability to train for 2 weeks at corporate office in Oklahoma City, OK.

    • Requires prolonged sitting, some bending and stooping.

    • Occasional lifting up to 25 pounds.

    • Manual dexterity sufficient to operate a computer keyboard and calculator.

    • Requires normal range of hearing and vision.


Job Function(s): Corporate 


Love’s Travel Stops & Country Stores is the industry-leading travel stop network in the United States. For more than 55 years, we’ve provided customers with highway hospitality and “Clean Places, Friendly Faces.” We’re passionate about serving drivers with clean, modern facilities stocked with fuel, food and supplies. We offer meals from popular restaurant chains, trucking supplies, showers and everything needed to get back on the road quickly. The Love’s Family of Companies includes:

  • Gemini Motor Transport, one of the industry’s safest trucking fleets
  • Speedco, the light mechanical and trucking service specialists
  • Musket, a rapidly growing, Houston-based commodities supplier and trader
  • Trillium, a Houston-based alternative fuels expert


The Love's Experience

Love’s was founded in 1964 on the values of integrity, customer focus, strong work ethic, innovation and perseverance. We are looking for these in every person we hire. No matter what job you do for Love’s, your commitment to these values will not only continue our legacy of growth, it will also ensure your successful career.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Retail